Turion
IT & Platform
ManagerITOperations
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager IT Operations at Turion. Skills: IT Operations Management, Systems Administration, Automation, Help Desk Management. Own IT Ops team execution. Set priorities”
What You'll Achieve.
ensure day-to-day technical needs are met with efficiency, security, and compliance; ensure consistent service delivery; eliminate manual IT processes; improve helpdesk maturity
Industry & Context.
root cause analysis
U. S. citizen or national, U. S. lawful, permanent resident, Refugee, Asylee, eligible to obtain U. S. Department of State authorizations
What They're Looking For.
Must Have
5+ years in IT operations, systems administration, or infrastructure support, 2 years in a team lead or supervisory role, scripting and automation skills (PowerShell, Bash, Python, or equivalent), Hands-on experience managing a help desk or service desk function, working knowledge of endpoint management, hardware lifecycle, networking fundamentals, working knowledge of Windows and Linux environments, Experience with IT service management tooling (Jira Service Management, ServiceNow, or equivalent), Demonstrated ability to balance reactive support workloads with planned project work across a small team, Clear, structured communication
Nice to Have
Experience in a regulated or security-sensitive environment (defense, aerospace, government contracting), Familiarity with ITAR/EAR, CUI handling, or CMMC compliance requirements as they relate to IT operations, Experience building out IT operations at a growing company, Experience integrating IT automation with CI/CD pipelines, infrastructure-as-code patterns, or API-driven workflows
What You'll Do.
Own IT Ops team execution
Ensure consistent service delivery
and maintain automation
Serve as escalation path
Lead root cause analysis
Drive resolution for recurring problems
Define and maintain team runbooks
Define support workflows
Define tooling standards
Manage help desk function
Oversee hardware lifecycle management
Drive IT Ops projects
and develop IT Ops team
Establish clear career progression
Establish performance expectations
How You'll Work.
Team & Collaboration
Coordinate with Platform Engineering; Coordinate with InfoSec; Coordinate with Enterprise Technology; Coordinate with Industrial Security
Communication Scope
translate technical issues into business context
Process & Methodology
Manage IT Ops projects
Full Job Description
Manager, IT Operations At Turion, our IT Ops team builds the corporate infrastructure that enables employees to design, build, and operate spacecraft. As the IT Ops Manager, you'll own the operational direction of IT Ops, setting standards for how support and systems work gets done, serving as the primary escalation point for complex issues, and driving process improvement across the help desk and sysadmin functions. You'll lead a team of IT Support Engineers and Sysadmins, ensuring that the day-to-day technical needs of the workforce are met with efficiency, security, and compliance. What You'll Do - Own IT Ops team execution: set priorities, manage workload across support and infrastructure tracks, and ensure consistent service delivery - Identify, build, and maintain automation for recurring IT workflows like onboarding/offboarding, provisioning, patching, endpoint configuration, ticket routing, and reporting - Serve as the escalation path for high severity issues, lead root cause analysis and drive resolution for recurring problems - Define and maintain team runbooks, support workflows, SLAs, and tooling standards - Manage the help desk function (Jira Service Management), including ticket triage, queue health, response metrics, and customer satisfaction - Oversee hardware lifecycle management: procurement, imaging, deployment, and decommissioning of endpoints and peripherals - Drive IT Ops projects like storage and backup modernization, virtualization platform buildout, IT automation, and helpdesk maturity improvements - Coordinate with Platform Engineering, InfoSec, Enterprise Technology, and Industrial Security to align IT Ops work with broader infrastructure, compliance, and security requirements - Hire, mentor, and develop the IT Ops team; establish clear career progression and performance expectations Minimum Qualifications - 5+ years in IT operations, systems administration, or infrastructure support, with at least 2 years in a team lead or supervisory rol
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