Automox
Manager,ITOperations
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, IT Operations at Automox. Skills: endpoint management, identity and access management, SaaS administration, automation, team leadership. Operate as a player-coach. Carry your own queue of endpoint, identity, and SaaS work alongside the team”
What You'll Achieve.
Set and track team KPIs covering ticket responsiveness, patch and MDM coverage, access review completion, and IT spend efficiency
Industry & Context.
on-call coverage, Must be able to pass a federal, state, county background check, Complete a local in-person verification, We are not able to sponsor work visas at this time
What They're Looking For.
Must Have
5+ years of hands-on IT engineering in a SaaS or tech company, at least 2 years leading a team, Current operating experience with Okta (or equivalent IdP), Google Workspace, GitHub org administration, AWS IAM, and modern MDM for macOS and Windows, Scripting fluency in PowerShell and bash, You can read, review, and write automation that runs in production, A track record of automating manual work and shrinking ticket backlogs, not just managing them, Comfort being the technical escalation point and the one who picks up the keyboard when the team is stuck, Must be able to pass a federal, state, county background check, Complete a local in-person verification
Nice to Have
Python or TypeScript is a plus
What You'll Do.
Operate as a player-coach
Carry your own queue of endpoint
and SaaS work alongside the team
Own endpoint management end to end across macOS and Windows
patch compliance through Automox
and zero-touch provisioning
Own identity and access in Okta
Lifecycle provisioning and deprovisioning
MFA enrollment and recovery
and access reviews on the cadence Security requires
Own SaaS administration across the company’s stack including Google Workspace
AWS account-level access
and the long tail of business SaaS
License rationalization is a continuous responsibility
Mentor IT Engineers and Helpdesk through code review of scripts and Worklets
Set and track team KPIs covering ticket responsiveness
patch and MDM coverage
access review completion
and IT spend efficiency
Be a power user of Automox
and serve as an internal feedback channel to Product and Engineering
How You'll Work.
Team & Collaboration
partner closely with DevOps, Security, Engineering, Marketing, and Sales; serve as an internal feedback channel to Product and Engineering; Mentor IT Engineers and Helpdesk
Full Job Description
Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U! The Manager, IT at Automox runs and does the work of IT Operations. You will lead a small team, but you are expected to own meaningful technical scope yourself across endpoints, identity, and SaaS. You report directly to the CTO and partner closely with DevOps, Security, Engineering, Marketing, and Sales. You will be a daily power user of Automox and a primary internal feedback loop to Product and Engineering. WHAT YOU'LL BE DOING Operate as a player-coach. Carry your own queue of endpoint, identity, and SaaS work alongside the team. Own endpoint management end to end across macOS and Windows. Drive MDM enrollment, configuration, patch compliance through Automox, hardware lifecycle, and zero-touch provisioning. Own identity and access in Okta. Lifecycle provisioning and deprovisioning, group design, MFA enrollment and recovery, and access reviews on the cadence Security requires. Own SaaS administration across the company’s stack including Google Workspace, GitHub, 1Password, AWS account-level access, and the long tail of business SaaS. License rationalization is a continuous responsibility, not a yearly fire drill. Mentor IT Engineers and Helpdesk through code review of scripts and Worklets, on-call coverage, and structured 1:1s. Set and track team KPIs covering ticket responsiveness, patch and MDM coverage, access review completion, and IT spend efficiency. Be a power user of Automox. File issues, request features, and serve as an internal feedback channel
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