Coupa
Information Technology
Manager,ITChangeManagement
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, IT Change Management at Coupa. Skills: Change Management, AI Tools, Framework Development. Design, document, and maintain a scalable, reusable Change Management Framework. Define clear CM role guidance”
What You'll Achieve.
Deliver faster, smarter, and more impactful outcomes; Drive adoption and minimize resistance; Surface actionable insights to adjust communication strategies; Proactively identify users or teams who may need additional support; Ensure a cohesive, integrated approach to change; Continuously refining the framework based on outcomes
Industry & Context.
Analyze stakeholder sentiment; Identify key risks; Identify adoption risk signals; Analyze qualitative feedback; Identify recurring themes; Surface actionable insights
What They're Looking For.
Must Have
5–7+ years of dedicated change management experience, Proven experience applying industry-standard CM frameworks, Demonstrated ability to operate in both a hands-on practitioner mode and a coaching/advisory capacity, Exceptional written and verbal communication, Expert-level presentation skills, Experience building and managing change champion networks, Hands-on experience using AI tools (e.g., Claude, ChatGPT, Microsoft Copilot, Gemini) for professional tasks, Ability to write effective AI prompts (prompt engineering), Experience using AI to accelerate content creation, Demonstrated experience designing, documenting, and scaling reusable change management frameworks or playbooks, Ability to tailor CM approaches by project type and project complexity
Nice to Have
Familiarity with project management methodologies and tools (e.g., Agile, Waterfall, Jira, Smartsheet), Familiarity with AI-powered analytics or survey tools, Demonstrated interest in and ability to evaluate, pilot, and operationalize emerging AI tools, Experience creating multimedia content (e.g., videos, infographics, interactive guides)
What You'll Do.
and maintain a scalable
reusable Change Management Framework
Define clear CM role guidance
Establish standardized CM templates
Build and maintain an AI-assisted CM project intake and triage process
Partner with IT project leadership to assess scope and impact
Apply proven change management frameworks to develop strategies
Conduct stakeholder analysis and change impact assessments
Develop and execute multi-channel communications plans
Write executive announcements
compelling presentations
Use AI writing and content generation tools
Develop and manage AI-enhanced feedback loops
Design and implement readiness programs
Collaborate with IT and Data delivery teams
Establish and manage a change champion network
Leverage AI-powered learning tools
Use AI to monitor post-go-live adoption signals
Build partnerships with IT project managers
Coach project teams on CM best practices
Measure change initiative effectiveness
Use AI-assisted dashboards and reporting tools
How You'll Work.
Team & Collaboration
Partner with IT project leadership; Collaborate with IT and Data delivery teams; Build partnerships with IT project managers, technical teams, and business leaders; Coach project teams on CM best practices
Communication Scope
Written communication; Verbal communication; Presentation skills; Human-centered language
Process & Methodology
Project Management Methodologies, Agile, Waterfall
Full Job Description
## Description Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of an Manager, IT Change Management at Coupa: We are seeking an experienced and forward-thinking Manager, IT Change Management to embed disciplined, scalable change management practices across our IT organization. This role is critical in ensuring that every technology project we deliver — whether a modification to existing software or the full implementation of a new platform — lands successfully with the people who use it. This is a hands-on and coaching role. For some initiatives, you will directly own and execute all change management (CM) activities end-to-end. For others, you will serve as a strategic coach and advisor to project teams, guiding them to execute CM activities independently. In both modes, you will be the organization's change management standard-bearer, building and maintaining a reusable, shareable CM framework that scales based on project type and complexity. Critically, we are looking for someone who does not just unders
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