ManagerIT

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. About the Role The Salesforce Tech Ops Architect is part of Mattel’s Global Technology Organization (GTO) and serves as the senior technical authority for operational stability, production readiness, and long-term support of the Salesforce Consumer Goods (CG) Cloud platform. This role is embedded in an active, ongoing Salesforce CG Cloud program and works closely with the project delivery team while designing, establishing, and leading the Salesforce Technology Operations (Tech Ops) function. Key Responsibilities • Serve as the primary Tech Ops Architect for Salesforce CG Cloud, owning operational architecture and support readiness. • Partner with the delivery team during implementation to ensure solutions are supportable and scalable. • Define production readiness standards, support models, escalation paths, and SLAs. • Act as the highest-level escalation point for complex production incidents. • Lead incident triage, root cause analysis, and preventive remediation. • Design and establish the Salesforce Tech Ops function, including runbooks and operating procedures. • Lead and mentor Tech Ops engineers and analysts. • Oversee release readiness, deployment validation, and post-release stabilization. • Support integrations and validate end-to-end data flows. • Provide operational reporting and risk updates to leadership. ## Qualifications Required Qualifications • Bachelor’s or Master’s degree in Computer Science, Inf