Manager-Investigations,KYC

What is VRMO? Our mission in Verification Risk Management & Operations (VRMO) is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and our people we manage risk across multiple geographies for multiple markets having its own diverse set if buyers and sellers. We focus on customers and scale through innovation. The VRMO team safeguards the sellers by monitoring, tracking, and managing risk to ensure long term customer satisfaction. Key job responsibilities Manager of manager’s role. In charge of managing multiple entry level managers. This would consist of one or more teams of Investigation specialists (~75-80 headcount) who investigate seller registration related documents on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions. As a people manager, provide leadership and administrative support to their team(s) and manage them to focus on the people development of their team, minimize the impact of bad actors by meeting decision quality targets, constantly meet/exceed service levels based on capacity and team delivery, execute road mapped projects with various stakeholders. In addition to being responsible for achieving and exceeding team’s defined metrics through rigorous performance management she / he will be expected to participate in strategic planning, project road mapping activities of the team. The key to success in this role is the ability to understand the VRMO vision and make independent decisions with sound judgment to manage their teams to attain that vision. The incumbent is required to demonstrate performance in the following areas: Metrics, by consistently leading the group of managers to meet the goals aligned to bad actor reduction, improved seller experience and meet service levels as per targets. Will also be accountable to represent the performance of his/her entire team/sub-function at various platforms worldwi