Justworks

Manager,InternationalCustomerSuccess

₹45–70L ~AI est. Remote - International Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Manager, International Customer Success at Justworks. Skills: Customer success strategy, International service model, Team leadership. Manage and scale organization. Conduct 1:1s”

What You'll Achieve.

Scale international service organization; Scale service model globally; Reduce cost to serve; Scale team 5x+

Industry & Context.

Problems you'll solve

Simplifying the complex; Creative solutions

Eligibility Requirements

Travel quarterly

What They're Looking For.

Must Have

8+ years of experience in customer success, Deep understanding of EOR risks, Ability to ensure team accuracy

Nice to Have

Specific experience in EOR, Experience in international products, Multilingual fluency is a plus

What You'll Do.

Manage and scale organization

Perform annual reviews

Architect SOPs and workflows

Implement SOPs and workflows

Act as customer voice

Partner with Go-To-Market teams

Position customer service

Expand Justworks brand

Establish baseline KPIs

Maintain baseline KPIs

Oversee guidance delivery

Ensure advice accuracy

Drive product adoption

Drive service adoption

Implement automated workflows

Improve team efficiency

Manage customer de-escalations

Triage Customer Success

Triage International Operations

Build training frameworks

Oversee content creation

Ensure standardized support

Perform other duties as needed

How You'll Work.

Team & Collaboration

Multi-functional teams; Cross-functional teams; Partnering with executive stakeholders; Partner with Product; Partner with Legal; Partner with Sales; Partner with Ops; Work with product team; Work with Sales team; Work with Legal team; Work with Ops team; Matrixed team environment; Distributed team environment

Communication Scope

Interpersonal skills; Problem-solving skills

Process & Methodology

Workflow implementation, Roadmap influence

Full Job Description

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a strategic leader and a foundational architect of Justworks’ international service model. You have a proven track record of driving outcomes in high-growth, complex environments. You thrive at the intersection of consultative expertise and operational excellence, with a passion for building multi-functional teams that scale. You are a leader who enjoys simplifying the complex, advocating for the customer, and partnering with executive stakeholders to influence the global product roadmap. You embody the Justworks COGIS values, using grit and integrity to navigate the nuances of international expansion while fostering a culture of camaraderie and openness. As Manager, International Customer Success, you are responsible for the strategic oversight and daily operations of Justworks’ international service organization supporting our Employer of Record (EOR) solution. You own the end-to-end service strategy for international customers by leading a multi-functional organization comprised of two distinct specialized units: International Consultants: A team of regionalized EOR experts providing high-stakes, country-specific compl

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