Salesforce
Manager,Instructors
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Instructors at Salesforce. Skills: People management, Instructor coaching, Customer education. Oversee planning. Oversee execution”
What You'll Achieve.
Achieve business targets; Exceed business targets
What They're Looking For.
Must Have
BAS Degree (or equivalent), 5 years of people management, Coaching and personnel development skills, Background in Education, Background in Technical Instruction, Participated in Event Planning, Analytical skills, Ability to prioritize, Ability to multi-task, Ability to perform under pressure, Verbal communication skills, Written communication skills, Excellent presentation skills, Knowledge of the Salesforce ecosystem
Nice to Have
Review of instructor resources
What You'll Do.
Oversee delivery of Courses
Oversee delivery of Workshops
Empower organizations
Drive value through education
Drive value through best practices
Guide customers through Courses
Guide customers through Workshops
Guide customers through strategic events
Partner with Training & Certification
Ensure success of Instructors
Drive customer success
Drive business outcomes
Drive high-quality deliveries
Achieve business targets
Provide accurate forecast
Provide risk analysis
Report on Course impact
Report on Workshop impact
Deliver feedback on scorecard
Monitor productivity metrics
Monitor required trainings
Track operational excellence
Track AI tool adoption
Collaborate with content leaders
Collaborate with training strategists
Collaborate with operations
Monitor key performance metrics
Analyze key performance metrics
Support Instructors on ramp journey
Implement strategies to maximize audience engagement
Develop team Utilization
Maintain team Utilization
Develop team bench strength
Maintain team bench strength
Create safe environment for dialogue
Create safe environment for feedback
How You'll Work.
Team & Collaboration
Cross team collaboration; Collaborate with content leaders; Collaborate with training strategists; Collaborate with operations
Communication Scope
Presentation skills
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Employee Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking a dynamic and experienced leader to join our team as a Manager - Instructors. In this role, you will be responsible for overseeing the planning, execution, and delivery of impactful and high-production Courses and Workshops aimed at empowering individuals and organizations to leverage Salesforce's robust platform effectively. Driving adoption and value through education and best practices are our priorities. We are looking for a passionate individual to lead a regional team who thrives on educating, exciting and guiding customers through interactive multi-day Courses and Workshops as well as strategic events. We partner with our Training & Certification team Ensuring the success of our Instructors while driving customer success and business outcomes is a top priority. This is an incredible opportunity to become part of a leading team that drives growth and expertise across the most innovative company in the world. **Responsibilities:** Own all facets of day-to-day management of the assigned Instructor team including: * Onboarding new hires * Training and career development * Coaching Instructors to drive high-quality deliveries that lead
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