Salesforce
Manager,Instructors
“Manager, Instructors at Salesforce. Skills: People management, Instructor coaching, Customer education. Oversee planning. Oversee execution”
What You'll Achieve.
Achieve business targets; Exceed business targets
What They're Looking For.
Must Have
BAS Degree (or equivalent), 5 years of people management, Coaching and personnel development skills, Background in Education, Background in Technical Instruction, Participated in Event Planning, Analytical skills, Ability to prioritize, Ability to multi-task, Ability to perform under pressure, Verbal communication skills, Written communication skills, Excellent presentation skills, Knowledge of the Salesforce ecosystem
Nice to Have
Review of instructor resources
What You'll Do.
Oversee delivery of Courses
Oversee delivery of Workshops
Empower organizations
Drive value through education
Drive value through best practices
Guide customers through Courses
Guide customers through Workshops
Guide customers through strategic events
Partner with Training & Certification
Ensure success of Instructors
Drive customer success
Drive business outcomes
Drive high-quality deliveries
Achieve business targets
Provide accurate forecast
Provide risk analysis
Report on Course impact
Report on Workshop impact
Deliver feedback on scorecard
Monitor productivity metrics
Monitor required trainings
Track operational excellence
Track AI tool adoption
Collaborate with content leaders
Collaborate with training strategists
Collaborate with operations
Monitor key performance metrics
Analyze key performance metrics
Support Instructors on ramp journey
Implement strategies to maximize audience engagement
Develop team Utilization
Maintain team Utilization
Develop team bench strength
Maintain team bench strength
Create safe environment for dialogue
Create safe environment for feedback
How You'll Work.
Team & Collaboration
Cross team collaboration; Collaborate with content leaders; Collaborate with training strategists; Collaborate with operations
Communication Scope
Presentation skills
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