Salesforce
Manager-Instructors
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager - Instructors at Salesforce. Skills: Instructor management, Customer success, Talent development. Onboard new hires. Train instructors”
What You'll Achieve.
Drive successful customer business outcomes; Exceed business targets; Maximize audience engagement
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
7+ years people management, BAS Degree or equivalent, Background in Education, Background in Technical Instruction, Event planning experience
Nice to Have
Salesforce ecosystem knowledge
What You'll Do.
Develop instructor careers
Drive high-quality deliveries
Achieve business targets
Provide risk analysis
Report on Course impact
Report on Workshop impact
Provide feedback on scorecard
Monitor productivity metrics
Monitor required trainings
Track operational excellence
Track AI tool adoption
Collaborate with content leaders
Collaborate with training strategists
Collaborate with operations
Monitor key performance metrics
Support Instructors ramp journey
Support skilling milestones
Implement audience engagement strategies
Develop team Utilization
Maintain team Utilization
Develop team bench strength
Maintain team bench strength
Create safe environment
Facilitate open dialogue
Facilitate honest feedback
How You'll Work.
Team & Collaboration
Cross-functional teams; Training & Certification team
Communication Scope
Presentation skills
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Employee Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking a dynamic and experienced leader to join our team as a Manager - Instructors. In this role, you will be responsible for overseeing the planning, execution, and delivery of impactful and high-production Courses and Workshops aimed at empowering individuals and organizations to leverage Salesforce's robust platform effectively. Driving adoption and value through education and best practices are our priorities. We are looking for a passionate individual to lead a regional team who thrives on educating, exciting and guiding customers through interactive multi-day Courses and Workshops as well as strategic events. We partner with our Training & Certification team. Ensuring the success of our Instructors while driving customer success and business outcomes is a top priority. This is an incredible opportunity to become part of a leading team that drives growth and expertise across the most innovative company in the world. Responsibilities: Own all facets of day-to-day management of the assigned Instructor team including: * Onboarding new hires * Training and career development * Coaching Instructors to drive high-quality deliveries that lead to
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