QGenda
Healthcare
Manager,Insights
“Manager, Insights at QGenda. Skills: Customer success, Analytics, Process management, Team leadership. Oversee Insights Onboarding team. Lead and develop team”
Industry & Context.
Analytical thinking; Strategic thinking; Problem solving
Authorized to work in US
What They're Looking For.
Must Have
Bachelor’s degree or equivalent work experience, Prior leadership or supervisory/management experience, Authorized to work for any employer in the United States
Nice to Have
Bachelor’s degree preferred, Experience with healthcare operations, Experience with workforce management, Experience with analytics/insights-related products, Familiarity/proficiency with querying languages (e.g. SQL), Prior experience in implementations, Prior experience in process development, Prior experience supporting new product launches, Engineering or other technical degree, SaaS/Software technical configuration and implementation experience, Experience/exposure to the healthcare and IT ecosystem
What You'll Do.
Oversee Insights Onboarding team
Lead and develop team
Focus on analytics-driven customer implementations
Drive operational excellence
Partner cross-functionally to support strategic initiatives
Support reporting and visualization evolution
Support migration from current visualization vendor
Define implementation impacts
Define operational processes
Define customer transition strategies
Ensure continuity in customer experience
Ensure delivery quality
Lead cross-functionally to drive customer success
Work with internal teams
Exceed customer expectations
Serve as go-to resource for director(s)
Develop and optimize internal tools
Support reporting and visualization-related operational changes
Support evolution of Insights processes
Assist in defining workflows
Assist in defining customer migration strategies
Assess impacts of reporting and visualization changes
Ensure alignment across teams
Serve as primary point of contact for subordinates
Provide guidance on questions or issues
Balance leadership responsibilities
Direct involvement in customer-facing work
Own additional customer-facing work
Own related customer support activities
Manage tactical day-to-day execution of workload
Ensure team follows QGenda processes
Ensure team meets milestones
Deliver superior professional service
Adapt processes for evolving needs
Provide ongoing oversight
Provide direction of team members
Lead regular meetings with team members
Deliver applicable feedback
Drive behavior change
Drive professional development
Influence broader organizational strategy
Analyze analytics trends
Drive continuous improvement
Develop best practices
Assess operational impacts
Develop scalable solutions
Handle customer escalations
Work with complex data sets
Support customer use cases
Drive operational decision-making
Drive strategic decision-making
Present to c-suite executives
Manage employee workload
Handle multiple priorities
Experience with SFDC reporting
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal operations teams; CX Leadership; Internal teams; Product Strategy; Sales; Marketing; Peer supervisors
Communication Scope
Presentation skills; Executive presentations
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