Manager,InsideSales

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. **Job Summary** Responsible for leading a large inside sales team, driving performance through strategic staffing, coaching, and operational excellence. Ensures dependable service, accurate execution, and transparent collaboration across departments to achieve business objectives. **Major Tasks, Responsibilities and Key Accountabilities** * Manages a team of 10–20+ inside sales associates to achieve performance goals. * Owns staffing models and performance management processes to optimize resources. * Drives sales initiatives and provides coaching to enhance associate effectiveness. * Tracks overrides and special-order pricing to maintain margin governance. * Develops associates in new trades, products, and geographies to expand capabilities. * Ensures order accuracy, customer satisfaction, and compliance with operational standards. * Partners across departments to align strategies and improve operational efficiency. * Leverages analytics to monitor performance and guide decision-making. **Nature and Scope** * Solutions require analysis and investigation. * Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. * Manages a group or team of professional individual contributors and/or indirectly supervises support staff. **Work Environment** * Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. * Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articl