Upside
Technology
Manager,InfrastructureEngineering
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Infrastructure Engineering at Upside. Skills: Infrastructure Engineering, Cloud Platform, DevOps, Security. Lead infrastructure team. Drive reliability”
What You'll Achieve.
Improve developer experience; Reduce toil; Improve outcomes for end users
Industry & Context.
Root cause analysis; Troubleshooting
On-call health
What They're Looking For.
Must Have
3+ years managing infrastructure teams, 3+ years building production systems, AWS experience, DevOps practices experience, IaC experience, CI/CD systems experience, Observability stacks experience, Incident management experience
Nice to Have
Generative AI integration experience
What You'll Do.
Lead infrastructure team
Ensure AWS environments are secure
Ensure AWS environments are cost-efficient
Ensure AWS environments are production-ready
Lead observability evolution
Lead platform tooling evolution
Drive operational excellence
Manage capacity planning
Manage incident management
Manage on-call health
Define platform health metrics
Track platform health metrics
Partner with Security teams
Partner with Data Platform teams
Partner with Product Engineering teams
Oversee cloud modernization programs
Oversee multi-region architecture programs
Oversee cell-based architecture programs
Oversee security upgrades
Oversee resilience upgrades
Represent Infrastructure in forums
Translate platform risks
Translate platform opportunities
How You'll Work.
Team & Collaboration
Cross-functional planning; Technical forums
Communication Scope
Executive presentations; Technical communication
Process & Methodology
Roadmap planning
Full Job Description
Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. About the role: We’re looking for an Engineering Manager to lead our Infrastructure team, the group responsible for Upside’s core cloud platform, networking, security, and foundational services. This team provides the compute, storage, networking, observability, and CI/CD capabilities that power every application and data product at Upside. You’ll combine deep infrastructure experience with people-first leadership to drive reliability, security, and scalability across our platforms, while creating an environment where engineers can do the best work of their careers. As an engineering leader at Upside, you gather the right information from those around you and take thoughtful risks so teams can ship high-quality, reliable software quickly. In this role, you will: - Lead with platform and company outcomes over local optimization. You lean in wherever critical infrastructure risk or opportunity exists, regardless of org boundaries, and prioritize the success of the broader platform and product ecosystem. - Create a safe, collaborative team environment. You name problems, invite open discussion, and help your team learn from incidents and change without blame. - Raise the bar. You identify and influence improvements in reliability, performance, security, and engineering standards across services and environ
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