Upside

Technology

Manager,InfrastructureEngineering

$185–215k Austin, Texas, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Manager, Infrastructure Engineering at Upside. Skills: Infrastructure Engineering, Cloud Platform, DevOps, Security. Lead infrastructure team. Drive reliability”

What You'll Achieve.

Improve developer experience; Reduce toil; Improve outcomes for end users

Industry & Context.

Technology
Problems you'll solve

Root cause analysis; Troubleshooting

Eligibility Requirements

On-call health

What They're Looking For.

Must Have

3+ years managing infrastructure teams, 3+ years building production systems, AWS experience, DevOps practices experience, IaC experience, CI/CD systems experience, Observability stacks experience, Incident management experience

Nice to Have

Generative AI integration experience

What You'll Do.

Lead infrastructure team

Ensure AWS environments are secure

Ensure AWS environments are cost-efficient

Ensure AWS environments are production-ready

Lead observability evolution

Lead platform tooling evolution

Drive operational excellence

Manage capacity planning

Manage incident management

Manage on-call health

Define platform health metrics

Track platform health metrics

Partner with Security teams

Partner with Data Platform teams

Partner with Product Engineering teams

Oversee cloud modernization programs

Oversee multi-region architecture programs

Oversee cell-based architecture programs

Oversee security upgrades

Oversee resilience upgrades

Represent Infrastructure in forums

Translate platform risks

Translate platform opportunities

How You'll Work.

Team & Collaboration

Cross-functional planning; Technical forums

Communication Scope

Executive presentations; Technical communication

Process & Methodology

Roadmap planning

Full Job Description

Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. About the role: We’re looking for an Engineering Manager to lead our Infrastructure team, the group responsible for Upside’s core cloud platform, networking, security, and foundational services. This team provides the compute, storage, networking, observability, and CI/CD capabilities that power every application and data product at Upside. You’ll combine deep infrastructure experience with people-first leadership to drive reliability, security, and scalability across our platforms, while creating an environment where engineers can do the best work of their careers. As an engineering leader at Upside, you gather the right information from those around you and take thoughtful risks so teams can ship high-quality, reliable software quickly. In this role, you will: - Lead with platform and company outcomes over local optimization. You lean in wherever critical infrastructure risk or opportunity exists, regardless of org boundaries, and prioritize the success of the broader platform and product ecosystem. - Create a safe, collaborative team environment. You name problems, invite open discussion, and help your team learn from incidents and change without blame. - Raise the bar. You identify and influence improvements in reliability, performance, security, and engineering standards across services and environ

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