Carpenter Technology Corporation
specialty alloys
Manager–InformationTechnology
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager – Information Technology at Carpenter Technology Corporation. Skills: Information Technology solutions management, IT strategy alignment, Service Delivery management. Manages the activities and personnel associated with the design, development, implementation, and support of short-term and medium-term Information Technology solutions. Identifies opportunities where IT solutions can help meet department, location, or functional goals and objectives through IT technology and systems”
What You'll Achieve.
improve operational processes; improve service delivery; meet and exceed the targets defined in the Service Level Agreement (SLA); identify trends and opportunities for process improvement and training
Industry & Context.
disciplined problem-solving methods
What They're Looking For.
Must Have
Four-year college degree required, 6 or more years of Information Technology experience required, 0-2 years of experience in a management role required, Knowledge of full software lifecycle management, Knowledge of disciplined problem-solving methods, Knowledge of positive employee relations practices
What You'll Do.
Manages the activities and personnel associated with the design
and support of short-term and medium-term Information Technology solutions
Identifies opportunities where IT solutions can help meet department
or functional goals and objectives through IT technology and systems
Provides leadership for development of specific systems
Provides input to IT strategy
and procedures in areas of expertise
Demonstrates ownership and single point of accountability for a technology
or functional systems deemed in scope
Work extensively with Carpenter’s ITSM system to provide management reporting
analyze trends and improve operational processes
Leverage AI technologies to improve service delivery
Adhere to ITIL best practices
Directs the activities and personnel associated with the design
and support of short-term and long-term Information Technology solutions
Provides leadership for development of IT strategy
Ensures that delivery and support of new technology products meet the needs of the business
Review and Provide summary of key performance indicators for the previous 6 months for Infrastructure Services
Manage Service Desk services to meet and exceed the targets defined in the Service Level Agreement (SLA)
Provide leadership to fulfill operational responsibilities and deliverables of Services for Service Desk and Level 2 Support
Oversight of Knowledge Management function
Analyze reports to identify trends and opportunities for process improvement and training
Working with Service Desk Team Management
provide performance management of vendor resources on Service Desk team
Working with Level 2 Support Team
provide performance Review and input of resources
Provide interface with Vendor leadership for delivery of services
How You'll Work.
Team & Collaboration
Work with IT Infrastructure leads and vendors to create and measure performance; Working with Service Desk Team Management, provide performance management of vendor resources on Service Desk team; Working with Level 2 Support Team, provide performance Review and input of resources; Provide interface with Vendor leadership for delivery of services
Full Job Description
**Carpenter Technology Corporation** is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology’s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology’s wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing. **MANAGER I – INFORMATION TECHNOLOGY** **Position Summary** Manages the activities and personnel associated with the design, development, implementation, and support of short-term and medium-term Information Technology solutions. Identifies opportunities where IT solutions can help meet department, location, or functional goals and objectives through IT technology and systems. Aligns direction with IT Department Strategy and Standards or recommends changes as appropriate. Provides leadership for development of specific systems, system upgrades, and system support. Provides input to IT strategy, standards, guidelines, processes, and procedures in areas of expertise. Scope of responsibility significant but limited to a subset of functional systems. Demonstrates ownership and single point of accountability for a technology, technologies, or functional systems deemed in scope. Perform all other duties and special projects as assigned. **Primary Responsibilities** * Work extensively with Carpenter’s ITSM system to provide management reporting, analyze trends and improve operational processes. * Leverage AI technologies to improve service delivery. * Adhere to ITIL best practices. * Directs the activities and personnel associated with the design, development, implementation, and support of short-term and lon
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