Manager,InformationSecurity,CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Manager, Information Security, CX Position Summary The Manager, Security Operations, is responsible for leading operational security and compliance activities supporting regulated environments, including FedRAMP-authorized systems and PCI-regulated environments. This role oversees vulnerability management, continuous monitoring, audit support, security readiness activities, and compliance operations across infrastructure and product environments. This position leads the Security Operations team and works cross-functionally with Security, Infrastructure, Product Engineering, Platform Operations, Compliance, and external assessors to ensure security risks, compliance obligations, and operational control requirements are identified, communicated, tracked, and remediated appropriately. The role requires a combination of technical security knowledge, operational leadership, organizational discipline, and strong cross-functional coordination skills. Job Functions & Responsibilities • Lead the Security Operations team responsible for vulnerability management, continuous monitoring, and compliance support activities. • Oversee vulnerability scanning, reporting, tracking, prioritization, and remediation coordination across infrastructure and product teams. • Support and maintain FedRAMP continuous monitoring activities, including recurring reporting, inventory management, and audit evidence collection. • Support operational security and compliance activities related to PCI DSS and other regulatory frameworks. • Coordinate and oversee STIG/CIS benchmark validation activities and remediation efforts. • Support internal and external audits including FedRAMP, PCI DSS, SOC 2, ISO 27001, and cu