Lush
ManagerinTraining
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager in Training at Lush. Skills: Sales, Customer service, Team leadership, Retail operations. Support Store Manager in all business areas. Pick up Manager duties as required”
What You'll Achieve.
Exceed sales goals; Improve staff engagement; Improve staff retention; Improve staff performance
Industry & Context.
Analytical skills; Critical thinking skills; Troubleshooting skills
Flexible hours, Holidays, Evenings, Weekends
What They're Looking For.
Must Have
1-3 years managing or supervising in a retail environment, Excellent listening and communication skills, Excellent analytical, critical thinking and troubleshooting skills, Excellent organization and time management skills, Customer service skills, Supervisory skills, Sales skills, Knowledge of skincare, Knowledge of natural beauty, Knowledge of ethical business, Ability to work flexible hours
Nice to Have
Experience with consultation-based customer service models, Ability to develop and train staff through positive coaching and feedback, Proficient in excel, Proficient in Microsoft suite, Adaptable to other systems, Basic HR skills in hiring, Basic HR skills in scheduling, Basic HR skills in training, Basic HR skills in performance management, Experience in cross cultural collaboration, DEIB or social justice training, Fluency in Spanish, Fluency in French, Fluency in other languages
What You'll Do.
Support Store Manager in all business areas
Pick up Manager duties as required
Support customer experience
Support staff experience
Support shop operational excellence
Lead sales team by example
Engage team to ensure inspiration
Engage team to ensure motivation
Engage team in building relationships
Support staffing of shop
Network within markets
Succession plan staff
Collaborate on staff development plans
Improve staff engagement
Improve staff retention
Improve staff performance
Support DEIB practices
Ensure shop compliance
Ensure staff practice company standards
Manage product ordering
Ensure right products in store
Ensure right amounts in store
Manage budget for ordering
Identify team pride in work environment
Support team pride in work environment
Follow merchandising standards
Follow design standards
Provide consistent customer experience
Drive sales through merchandising
Ensure right staff scheduled
Ensure right skill levels scheduled
Schedule staff at peak times
Ensure payroll accuracy
How You'll Work.
Team & Collaboration
Work with Store Manager; Collaborate with Manager; Engage your team; Build peer relationships; Build customer relationships; Work with leaders; Cross cultural collaboration
Communication Scope
Listening; Communication; Feedback
Process & Methodology
Scheduling, Time management, Performance management
Full Job Description
Position: Manager in Training Hours: 40 Weekly Ever wondered what it’s like behind the bubbles? #lushcareers Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference. We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Manager in Training As Manager in Training, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The MIT supports the Store Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the MIT will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals. Responsibilities: Sales and supporting the growth of your team through coaching and leading by example. Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan. Staff Development: collaborate with your Manager on creating and executing plans t
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