Checkout.com
Fintech
MANAGER,IMPLEMENTATIONENGINEER-PROCESSOUT
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“MANAGER, IMPLEMENTATION ENGINEER - PROCESSOUT at Checkout.com. Skills: Team Leadership, Portfolio Management, Strategic Delivery, Operational Excellence. Lead, mentor, and manage a squad. Oversee a diverse portfolio of online merchants”
What You'll Achieve.
ensuring revenue growth; customer value recognition; retention; successful product adoption; ensuring objectives are delivered on time; technical barriers to revenue are removed; scalable processes that reduce time to go live
Industry & Context.
solve complex challenges; manage critical incidents
What They're Looking For.
Must Have
Proven Leadership: Experience managing technical teams (Implementation, Support, or Solutions Engineering) in a fast-paced SaaS environment., Commercial appetite: A understanding of how technical success translates into business value and revenue growth., Deep Technical Expertise: Robust understanding of APIs, web/mobile applications, and IT infrastructure., Multidisciplinary View: Ability to manage different functions (Support vs. Account Management) and align their varied KPIs toward a common goal., Project management: Expert-level project management skills, particularly in complex B2B customer onboarding, involving tradeoffs., Communication: Fluent level of French and English communication skills
Nice to Have
Direct experience in the Online Payments industry, Experience managing a team where technical and commercial roles coexist., Data analytics proficiency, Ability to read/understand code (ideally Golang) and scripts in Javascript., Ability to run business and technical meetings in German
What You'll Do.
Oversee a diverse portfolio of online merchants
Accountable for delivering company objectives
Refine the onboarding and support journey
Act as the authority for your squad
Collaborate with Product/Engineering
How You'll Work.
Team & Collaboration
Lead a cross-functional team composed of an Implementation Engineer, Account Manager, and Technical Support specialist.; Collaborate with Product/Engineering to represent the "voice of the merchant,"
Communication Scope
Fluent level of French and English communication skills
Process & Methodology
Expert-level project management skills, complex B2B customer onboarding, involving tradeoffs
Full Job Description
Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. MANAGER, IMPLEMENTATION ENGINEER - PROCESSOUT ProcessOut is a pioneer in the payment orchestration space. We are on a mission to help merchants build, scale and optimize their payment infrastructure. We work to bring simplicity, flexibility & performance to payments. Millions of transactions are routed via ProcessOut everyday for merchants all over the world. We are proud to partner with amazing merchants like Glovo, Bolt, Sainsbury’s, Dott, Rakuten and many more! We were acquired by Checkout.com http://Checkout.com in 2020 with the goal of growing our global reach. If you are looking to join a very fast-moving company with passionate, hard-working & fun teams, ProcessOut is for you! At ProcessOut, we are looking for people who are convinced they can play a central part in the Company's success! We are looking for people who are passionate, who are looking to achieve their full potential & who will actively contribute to strengthen the links between our teams. We value people that fully own their work and
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