ManagerIII,SoftwareDevelopment,AmazonConnect

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. We're seeking a dynamic Software Development Manager to lead our platform infrastructure team that powers 300+ APIs deployed across 13 AWS regions, serving millions of customers worldwide. In this role, you'll define the vision for our platform in the evolving agentic AI landscape while leading a team that builds solutions directly impacting end-to-end customer experiences. You'll drive innovation in public APIs, authorization systems, search platforms, event streams, and quota management technologies that enable seamless contact center operations at massive scale. Key job responsibilities - Lead and grow a high-performing engineering team to deliver critical platform infrastructure that powers Amazon Connect APIs across multiple AWS regions, ensuring scalability and reliability for our growing customer base - Define technical vision and strategic roadmap for platform evolution in the AI-first development era, working backwards from customer needs to drive innovation in authorization, search, and event streaming technologies - Partner effectively with cross-functional tea