ASM
Semiconductor Manufacturing
ManagerI,ServiceOperationsCKM
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“Manager I, Service Operations CKM at ASM. Skills: Service Operations, Customer Kit Management, Process Improvement. Lead and optimize CKM service operations. Own and continuously improve end-to-end planning and forecasting”
What You'll Achieve.
Improve Turnaround Time (TaT); Improve parts quality; Improve on-time delivery; Improve supplier performance; Optimize inventory levels
Industry & Context.
Risk mitigation; Root cause analysis; Corrective action programs
What They're Looking For.
Must Have
Bachelor's degree in Supply Chain, Business, Operations Management, Engineering, or a related discipline, Proven experience in service operations, supply chain, or logistics within semiconductor or high-tech manufacturing environments, Expertise in operations planning, forecasting, and cross-functional program management, Ability to lead complex, cross-regional initiatives and influence stakeholders without direct authority, Advanced analytical skills, Communication and stakeholder management skills in a global environment, High degree of ownership, accountability, and ability to drive results in a fast-paced setting
Nice to Have
Master's degree preferred, Knowledge of CKM / spare parts management / field service operations, Hands-on experience with SAP or other ERP systems, Ability to balance strategic thinking with operational execution, Experience working in a customer-facing, high-urgency environment with competing priorities, Experience leading end-to-end operational improvement or transformation projects
What You'll Do.
Lead and optimize CKM service operations
Own and continuously improve end-to-end planning and forecasting
Act as a key point of contact across
Drive and facilitate daily/weekly/strategic reviews
Partner with Logistics/Warehouse
Lead initiatives to improve Turnaround Time (TaT)
Define and implement process standardization
Utilize data analytics to identify trends
How You'll Work.
Team & Collaboration
Cross-regional alignment; Partner with Logistics/Warehouse; Partner with Field Service; Partner with Quality; Partner with Value Engineering
Communication Scope
Stakeholder management
Process & Methodology
Cross-functional program management
Full Job Description
Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Job’s mission As a Customer Kit Management (CKM) Service Operations Lead / Principal Specialist, you will drive and optimize ASM’s CKM service operations across customer sites, ensuring safe, efficient, and high-performance operation of critical semiconductor equipment. You will take ownership of operational strategy, cross-regional alignment, and continuous improvement initiatives that directly impact fab productivity and customer satisfaction, contributing to technologies powering AI, 5G, and cloud computing. What you will be working on Lead and optimize CKM service operations, including material readiness and execution of chamber kit replacements for scheduled preventative maintenance Own and continuously improve end-to-end planning and forecasting processes (maintenance cadence, kit readiness, inventory strategy, and logistics flow) Act as a key point of contact across regions (U.S., Taiwan, Japan, etc.), ensuring alignment on operational priorities, KPIs, and performance expectations Drive and facilitate daily/weekly/strategic reviews, providing insights, risk mitigation plans, and escalation management Partner with Logistics/Warehouse, Field Service, Quality, and Value Engineering teams to proactively identify systemic issues and implement sustainable solutions Lead initiatives to im
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