ADCI
Logistics
ManagerI,Operations,ROC
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager I, Operations, ROC at ADCI. Skills: Operations management, Process improvement, Stakeholder management. Manage a shift. Identify opportunities to improve team performance”
What You'll Achieve.
Ensure timely pick-up; Ensure timely delivery; Resolve exceptions; Keep stakeholders informed; Streamline operations
Industry & Context.
Tactical problem solving; Network monitoring; Network data analysis
Flexible schedule/shift/work area, Work weekends, Work nights, Work holidays
What They're Looking For.
Must Have
1+ years employee management, 1+ years performance management, Bachelor's degree or equivalent, 2+ years Amazon experience
Nice to Have
Bachelor's in supply chain, Bachelor's in operations, Bachelor's in engineering, Bachelor's in analytics, Advanced Microsoft Excel knowledge
What You'll Do.
Identify opportunities to improve team performance
Own change management
Develop performance metrics
Refer to performance metrics
Drive team performance
Drive business results
Identify business impact of trends
Make data backed decisions
Communicate with external customers
Communicate with internal customers
Escalate problems or variances
Follow through on resolutions
Serve as escalation point
Own process business level reports
Own process business level actions
Perform Ad-hoc reporting
How You'll Work.
Team & Collaboration
External customers; Internal customers; Carriers; Vendors; Suppliers; Retail; Finance; Software Support; Fulfillment Centers
Full Job Description
Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Key job responsibilities Responsibilities include, but are not limited to: • Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. • Developing and/or referring to performance metrics to drive team performance and business results. • Identifying the business impact of trends and making data backed decisions. • Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) • Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. • Serves as escalation point for transportation specialists. • Owning process/business level reports/actions and diving compliance.. • Perform Ad-hoc reporting and analysis as per requirement. Basic Qualifications: - 1+ years of employee and performance management exper
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