Rover
Trust & Safety
ManagerI,ContentProgramManagement
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager I, Content Program Management at Rover. Skills: Content strategy, Knowledge management, Program management. Lead content writer/editors. Coach content writer/editors”
What You'll Achieve.
Improve resolution speed; Improve customer satisfaction
Industry & Context.
Troubleshooting
Reside in Florida, Reside in Georgia, Reside in Idaho, Reside in North Carolina, Reside in Texas, Reside in Michigan
What They're Looking For.
Must Have
2+ years people manager experience, 2+ years content leader experience, 2+ years business analysis experience, 2+ years program management experience, 2+ years project management experience, Current knowledge content management methodologies, Current knowledge knowledge management methodologies, Experience managing knowledge base tools, Experience using help center systems, Data analysis skills, Ability to build stakeholder relationships, Ability to establish trust, Ability to achieve alignment, BAS degree or equivalent experience
Nice to Have
Experience fast-paced tech company, Experience startup environment, Experience marketplace organization, Experience B2C organization, Experience working with customer support teams, Familiarity AI-powered content tools, Familiarity AI-powered curation tools, Familiarity AI-powered knowledge tools
What You'll Do.
Lead content writer/editors
Coach content writer/editors
Develop content writer/editors
Co-own knowledge base content strategy
Identify gaps knowledge management program
Solve gaps knowledge management program
Identify needs knowledge management program
Solve needs knowledge management program
Evaluate opportunities AI-powered content tools
Evaluate opportunities AI-powered search tools
Drive go-to-market program management
Drive go-to-market project management
Drive go-to-market process management
Align tools across teams
Align approach across teams
Elevate teams' knowledge project management
Elevate teams' expertise project management
Assess knowledge base success
Assess content program success
Drive continuous improvement outcomes
Build roadmap initiatives
Prioritize initiatives
Coordinate cross-functional teams
Deliver on strategic objectives
Review key milestones senior leaders
Troubleshoot major roadblocks
Troubleshoot major delays
How You'll Work.
Team & Collaboration
Cross-functional teams
Process & Methodology
Program management, Project management, Roadmap planning
Full Job Description
## Description Who We Are: At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. Who We're Looking For We're looking for a Content Program Manager to join our Skills & Knowledge Program Management team. In this role, you'll lead critical initiatives in operations content and knowledge base management that directly support business growth and delight our customers. The ideal candidate brings functional expertise in content strategy, writing, and knowledge management, paired with a strong understanding of business priorities and cross-functional collaboration. You thrive in a fast-paced environment, think strategically about how knowledge enables frontline performance, and take a hands-on approach to driving measurable outcomes. You're energized by building systems that scale—and by coaching the people who keep them running. You will help Rover Operations achieve its business objectives by creating and executing the knowledge management strategy for customer-facing and employee-facing learning content. To be eligible for this role you must be able to work remotely and reside only in the approved states of Florida, Georgia, I
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