Rover

Trust & Safety

ManagerI,ContentProgramManagement

$91–129k Remote FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Manager I, Content Program Management at Rover. Skills: Content strategy, Knowledge management, Program management. Lead content writer/editors. Coach content writer/editors”

What You'll Achieve.

Improve resolution speed; Improve customer satisfaction

Industry & Context.

Trust & Safety
Problems you'll solve

Troubleshooting

Eligibility Requirements

Reside in Florida, Reside in Georgia, Reside in Idaho, Reside in North Carolina, Reside in Texas, Reside in Michigan

What They're Looking For.

Must Have

2+ years people manager experience, 2+ years content leader experience, 2+ years business analysis experience, 2+ years program management experience, 2+ years project management experience, Current knowledge content management methodologies, Current knowledge knowledge management methodologies, Experience managing knowledge base tools, Experience using help center systems, Data analysis skills, Ability to build stakeholder relationships, Ability to establish trust, Ability to achieve alignment, BAS degree or equivalent experience

Nice to Have

Experience fast-paced tech company, Experience startup environment, Experience marketplace organization, Experience B2C organization, Experience working with customer support teams, Familiarity AI-powered content tools, Familiarity AI-powered curation tools, Familiarity AI-powered knowledge tools

What You'll Do.

Lead content writer/editors

Coach content writer/editors

Develop content writer/editors

Co-own knowledge base content strategy

Identify gaps knowledge management program

Solve gaps knowledge management program

Identify needs knowledge management program

Solve needs knowledge management program

Evaluate opportunities AI-powered content tools

Evaluate opportunities AI-powered search tools

Drive go-to-market program management

Drive go-to-market project management

Drive go-to-market process management

Align tools across teams

Align approach across teams

Elevate teams' knowledge project management

Elevate teams' expertise project management

Assess knowledge base success

Assess content program success

Drive continuous improvement outcomes

Build roadmap initiatives

Prioritize initiatives

Coordinate cross-functional teams

Deliver on strategic objectives

Review key milestones senior leaders

Troubleshoot major roadblocks

Troubleshoot major delays

How You'll Work.

Team & Collaboration

Cross-functional teams

Process & Methodology

Program management, Project management, Roadmap planning

Full Job Description

## Description Who We Are: At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. Who We're Looking For We're looking for a Content Program Manager to join our Skills & Knowledge Program Management team. In this role, you'll lead critical initiatives in operations content and knowledge base management that directly support business growth and delight our customers. The ideal candidate brings functional expertise in content strategy, writing, and knowledge management, paired with a strong understanding of business priorities and cross-functional collaboration. You thrive in a fast-paced environment, think strategically about how knowledge enables frontline performance, and take a hands-on approach to driving measurable outcomes. You're energized by building systems that scale—and by coaching the people who keep them running. You will help Rover Operations achieve its business objectives by creating and executing the knowledge management strategy for customer-facing and employee-facing learning content. To be eligible for this role you must be able to work remotely and reside only in the approved states of Florida, Georgia, I

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