Alcon
ManagerI,Complaints
“Manager I, Complaints at Alcon. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management. Lead quality technical complaints and adverse event processes. Manage complaint intake, follow-up, and system entry”
What You'll Achieve.
Ensure products are in compliance with global, local, and internal regulations; Meet the strictest standards of quality; Improve customer satisfaction
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
2-3 years of experience managing operational teams, Solid understanding of QA processes, Previous experience in quality, Ensure compliance with regulatory requirements, Strictly following Standard Operating Procedures (SOPs), Maintaining accurate and complete documentation, Completing all required training
Nice to Have
Experience working in an SSCPO environment
What You'll Do.
Lead quality technical complaints and adverse event processes
Manage complaint intake
Oversee vigilance operations
Manage team handling customer complaints
Ensure efficient resolution of complaints
Adhere to company policies
Oversee daily operations
Implement strategies to improve customer satisfaction
Address customer complaints and requests
Deliver resolutions to appease customer dissatisfaction
Track and maintain records of complaints
Escalate issues as necessary
Ensure associates adhere to GxP regulations
Ensure compliance with regulatory requirements
Commitment to continuous improvement
Enhance team performance
Enhance customer experience
How You'll Work.
Team & Collaboration
Cross-functional coordination; Engage stakeholders
Communication Scope
Excellent communication skills; Translate technical concepts into business language
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