Amgen
Human Resources
Manager-HRProgramsandServices
Neural analysis suggests this role is
optimal for Senior candidates.
“Manager - HR Programs and Services at Amgen. Skills: HR Program Triage, HR Services Operations, Governance Documentation, Stakeholder Coordination. Support HR Program triage. Support Services operations”
What You'll Achieve.
Enable effective service delivery; Enable transparency; Enable operational rigor; Ensure timely follow-ups; Enable clear communication; Enable alignment; Improved service delivery
Industry & Context.
analytical and organizational skills; issue resolution
Comfortable working in ambiguity and evolving operational environments
What They're Looking For.
Must Have
Bachelor’s degree in Human Resources, Business Administration, or a related discipline, 8+ years of experience in HR Services, HR Operations, HR PMO, or similar support roles, Demonstrated experience working with global teams and diverse stakeholder groups
Nice to Have
written and verbal communication skills, with the ability to produce clear, structured documentation and presentations, Advanced proficiency in Microsoft Excel and capability in maintaining trackers, dashboards, and reports, Solid understanding of HR operational processes and Services delivery models, analytical and organizational skills with high attention to detail, Ability to manage multiple priorities in a fast-paced, matrixed, global environment, Proactive, collaborative mindset with a focus on execution and follow-through
What You'll Do.
Support HR Program triage
Support Services operations
Intake and triage HR business requests
Coordinate projects across HR domains
Serve as primary support resource for HR triage activities
and progress requests
Maintain governance documentation
Support governance routines
Prepare status reports
Support data collection
Support HR service transitions
Contribute to identifying opportunities
How You'll Work.
Team & Collaboration
Partner closely with HR Services teams; Coordinate closely with HR Services teams; Act as a liaison between HR PMO, Services, and global stakeholders; Work with global teams; Work with diverse stakeholder groups
Communication Scope
written and verbal communication skills; clear, structured documentation and presentations
Process & Methodology
Project coordination, RAID logs, Action registers, Monitoring milestones, Monitoring dependencies, Monitoring risks, Monitoring issues, Monitoring escalation points
Full Job Description
## **Career Category** Human Resources ## ## **Job Description** **Job Title: Manager– HR Programs & Services** **Location:** India **Experience:** 8+ years **Career Category** Human Resources **Job Description** **Role Overview** The Manager – HR Program & Services plays a critical role in supporting HR Program triage and Services operations for Amgen’s global HR organization. This position focuses on intake and triage of HR business requests, governance tracking, documentation, and project coordination across multiple HR domains. This is a **non-traditional PMO role** , requiring strong hands-on experience in HR operations, Services delivery, and cross-functional coordination rather than pure project management execution. The role partners closely with HR Services teams and global stakeholders to enable effective service delivery, transparency, and operational rigor. **Key Responsibilities** **HR Program Triage & Operations Support** * Serve as a primary support resource for HR triage activities, including intake, categorization, prioritization, and routing of business and operational requests. * Ensure requests are accurately documented, tracked, and progressed in line with defined service and governance models. **Governance & Documentation** * Maintain comprehensive and up-to-date governance documentation, including trackers, SOPs, decision logs, RAID logs, and action registers. * Support governance routines by monitoring milestones, dependencies, risks, issues, and escalation points across HR initiatives. **Stakeholder & Services Coordination** * Coordinate closely with HR Services teams (e.g., HRIS, Talent Operations, Rewards, and other HR functions) to ensure timely follow-ups and issue resolution. * Act as a liaison between HR PMO, Services, and global stakeholders to enable clear communication and alignment. **Reporting & Analytics** * Prepare regular status reports, dashboards, and executive-ready presentations for HR leadership and key stakeholders. * Sup
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