Four Seasons
hospitality
Manager,GuestExperience
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, Guest Experience at Four Seasons. Skills: Guest Experience, Staff Management, Guest Relations. Seek out opportunities for guest-centric experiences. Assist hotel outlets in putting processes in place”
What You'll Achieve.
achieve Evolve behavior & benchmarks standards of Guest Experience; ensure adherence to Four Seasons standards, policies & procedures; maximum guest recognition/satisfaction; better guest experience; minimize any reoccurrence; ELITE GUEST is a MUST to contact; highest level of hospitality and professionalism; seamless arrival experience for return guests; drive the upsell program
Industry & Context.
Analyzes cause of glitches and take action to minimize any reoccurrence; Resolves glitches from all areas of the hotel
What They're Looking For.
Must Have
At least 3 years with Four Seasons Hotels& Resorts, preferably in a front of house position or has been 3 years in supervisory level
What You'll Do.
Seek out opportunities for guest-centric experiences
Assist hotel outlets in putting processes in place
Maintain harmonious and professional relationship with all departments
Comply with and enforce Four Seasons’ Work Rules
Provide coaching to achieve Evolve behavior
Supervises the activities of the Guest Experience team
Assist in other areas of the department
Manages the staff at the Front Desk
trains and schedules the staff
Conducts Performance Evaluations
Creates a positive and highly motivated working environment
Utilize Golden appropriately for guest recognition
Provides Crunch Team assistance throughout the hotel
Measures results and communicates to the team
Look for new/innovative ways to provide anticipatory service
Analyzes cause of glitches and take action
Coordinate correspondence with guests pre and post stay
Takes action in all matters related to safety
Resolves glitches from all areas of the hotel
Assisting Reservations and Front Office team to identify guests preference
Monitor lobby situation
engage with the guest
Conduct monthly Benchmark standard testing
Perform any additional duties as assigned
Assist Front Office team in identifying potential upsell guests
To drive the upsell program through guest engagement
Maintain and control expenses
How You'll Work.
Team & Collaboration
Maintain harmonious and professional relationship with all departments; Supervises the activities of the Guest Experience team; Creates a positive and highly motivated working environment that promotes and develops teamwork; Assisting Reservations and Front Office team to identify guests preference; Assist Front Office team in identifying potential upsell guests
Communication Scope
Coordinate correspondence with guests
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by s
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