Four Seasons
Luxury Hotel Management
Manager,GlobalVIPGuest
Neural analysis suggests this role is
optimal for Senior candidates.
“Manager, Global VIP Guest at Four Seasons. Skills: VIP guest management, Global travel coordination, Luxury hospitality, Client services, Problem-solving, Communication. Coordinate end‑to‑end global travel arrangements for VIP guests. Act as the central liaison with hotels for all Four Seasons touchpoints”
Industry & Context.
Problem-solve guest needs professionally and calmly under pressure; Manage glitches and escalations with urgency, expertise and confidence; Assess and handle escalations with a professional mindset
Ability to travel globally may be required based on business needs
What They're Looking For.
Must Have
7+ years of experience in luxury hospitality, luxury retail / brand houses or UHNW client services, Experience working with high-profile or UHNW clients and senior executives, Proven ability to manage high‑volume email and phone communications with professionalism and efficiency, Experience coordinating complex travel logistics and working with global stakeholders, Proficiency in Opera PMS/POS and Microsoft Office applications (Outlook, Teams, Word, PowerPoint, Excel), Minimum Post-Secondary Diploma, High emotional intelligence with relationship‑building and interpersonal collaborative and people‑oriented, Sound judgment and critical‑thinking skills, with the ability to problem‑solve guest needs professionally and calmly under pressure, Impeccable integrity and discretion representing a luxury brand, ensuring confidentiality and professionalism at all times, Highly organized with exceptional attention to detail, follow‑through, and accountability, Able to multitask, prioritize competing demands, and adapt quickly in a fast‑paced, evolving environment, Reliable, flexible, and composed, with a demonstrated sense of urgency when required
Nice to Have
Previous experience in hotel operations in a luxury property setting with a focus on assisting with global travel and catering is preferred, Prior hotel or luxury hospitality experience preferred, including reservations, event planning, catering, and travel coordination, written and verbal business communication skills in additional language preferred, Familiarity with processing travel‑related invoices, expenses, and follow‑ups
What You'll Do.
Coordinate end‑to‑end global travel arrangements for VIP guests
Act as the central liaison with hotels for all Four Seasons touchpoints
Build trust and long‑term relationships through proactive engagement and personalized support
Partner with hotel teams globally to ensure seamless
highly personalized service
Seamlessly coordinate transportation
and all logistical aspects related to quarterly meetings and associated catering needs
Manage glitches and escalations with urgency
expertise and confidence
Assist with daily duties
managing global escalations requiring immediate attention
and providing high touch guest handholding
Contribute and support on departmental initiatives
and overall operational continuity of the VIP service
Oversee and execute all travel reservations for VIP guests with global Four Seasons properties
Monitor weekly arrivals report and flag importance of this group of guests prior to arrival
and track expense reports and financial approvals
Maintain guest profiles
essential travel and contact information as well as preferences
Assess and handle escalations with a professional mindset
Seamlessly coordinate quarterly meetings along with booking guestrooms
event planning with hotels’ catering and concierge departments
Cultivate professional relationships with the hotels while maintaining discretion and high confidentiality
Occasionally step in to cover the Director of Global Guest Relations’ time off
and handle difficult situations
Coordinate executive level communication to corporate office & hotels relating to executive changes
special circumstances and feedback
How You'll Work.
Team & Collaboration
Collaborate closely with Four Seasons’ most valued guests; Collaborate with the Director of Global Guest Relations; Collaborate with Executive Assistants to our Executive Leadership Team; Collaborate with global hotel teams; Collaborate with the Worldwide Reservations Office; Partner with hotel teams globally; Work with global stakeholders
Communication Scope
Written and verbal business communication skills; High-volume email and phone communications
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do. **Manager, Global VIP Guest** The Global VIP Guest Manager will play an integral role as being the central point of contact for handling a special group of Four Seasons valued guests. We are looking for a highly driven, experienced, and competent manager with a diverse range of experience in hotel reservations, catering, and travel planning that would be critical to the success of taking care of our most cherished guests. This role is based in the Toronto Corporate Office, and the M
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