Amazon
Project/Program/Product Management--Non-Tech, Program Management, amazongo
Manager,GlobalLearningPrograms,JustWalkOuttechnology
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“Manager, Global Learning Programs, Just Walk Out technology at Amazon. Skills: Learning programs, Program management, Team leadership. Deliver strategic knowledge solutions. Define learning requirements”
What You'll Achieve.
Deliver on key business metrics; Boost performance to reach KPI targets; Achieve measurable impact
Industry & Context.
Analytical skills; Data-driven decision making
What They're Looking For.
Must Have
5+ years team management, 5+ years program management, Define program requirements, Use data and metrics for improvements, 5+ years cross-functional work, Own program strategy, End to end delivery, 5+ years cross-functional project delivery
Nice to Have
Manage, analyze, and communicate results to senior leadership, Master's degree, PMP certificate, Communicate with users, technical teams, and management, Evaluate AI systems
What You'll Do.
Deliver strategic knowledge solutions
Define learning requirements
Prioritize deliverables
Ensure solutions support friction-free access
Manage performance of Learning Program Managers
Execute to standard work
Deliver solutions on time
Achieve measurable impact
Design embedded knowledge solutions
Deploy embedded knowledge solutions
Enable moment of need self-service knowledge acquisition
Surface impact metrics
Anticipate user persona needs
Develop knowledge strategies
Develop skill acquisition strategies
Optimize for defect-free performance
Meet end users where they are
Integrate with tech solutions
Integrate with operational processes
Enable customers to achieve business impact
Seek voice of customer feedback
Validate real-world efficacy
Continuously improve solutions
Use data to improve end-user experience
Deliver on customer promise
How You'll Work.
Team & Collaboration
Global Education peers; Product stakeholders; Subject matter experts; Global Education team
Communication Scope
Communicate results; Communicate with users
Process & Methodology
Program management, Project management, Roadmap planning
Full Job Description
Are you an experienced full-cycle learning program and people manager? Do you have proven experience prioritizing team capacity to measurably deliver on key business metrics? Do you thrive in bringing bar raising knowledge solutions to end users at their moment of need? Are you excited by innovative technology solutions that grow and evolve for third party customer businesses? Our Just Walk Out technology Global Education team is seeking an innovative, analytical, Manager of Learning Programs who can build and implement game-changing, just-in-time knowledge solutions at scale, while also leading a team of local Learning Program Managers. Our mission is to be Earth's most innovative and accessible knowledge provider - helping Just Walk Out technology internal and external partners unlock the future of retail. We deliver world-class, scalable knowledge solutions that simplify even the most complex concepts. Our solutions provide users actionable insights at their moment of need, and boost performance to reach KPI targets. Key job responsibilities In partnership with your Global Education peers, you will deliver strategic, innovative, scalable knowledge solutions to support our Just Walk Out technology customers in achieving their business priorities. You will define business and end-user learning requirements for defined workstreams, and partner with product stakeholders and experts to strategize and prioritize deliverables. You will use high judgement and strong stakeholder relationships to ruthlessly prioritize bandwidth and build capacity roadmaps for assigned workstreams. You will ensure solutions support friction-free access through all needed media (guided workflows, AR, VR, and other digital learning) and tools (3P tools, phones, tablets, computers). You will manage the performance of an assigned group of Learning Program Managers to execute to standard work and deliver solutions on time, Insist on the Highest Standards for each deliverable, and achieve measura
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