Mlse
Sports and Entertainment
Manager(FOH)
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager (FOH) at Mlse. Skills: Leadership, Customer service, Team management. Lead service team in front of house. Provide leadership and direction”
What You'll Achieve.
Uphold MLSE's quality service standards; Uphold MLSE's safety standards; Meet key objectives of the Food and Beverage department
Industry & Context.
Effective problem solver; Resolve order discrepancies quickly and effectively
Available to work evenings, weekends, and holidays
What They're Looking For.
Must Have
Proven leadership experience in a high-volume restaurant or bar environment, Bachelor’s Degree, Diploma or equivalent in Business or Hospitality, Ongoing awareness and responsiveness to guest service, Confident user of MS Office, inventory and POS programs, Experience with operational budget management and cost control measures, Exceptional interpersonal, presentation and communication skills, Demonstrated ability to build and develop professional relationships, Ability to communicate, motivate and lead effectively, A proactive approach toward day-to-day activities and shifting demands, An effective problem solver, driven by results and alert to change, Shown to perform well under manage and lead multiple priorities simultaneously, Trained in WHMIS, Smart Serve, ServSafe, NFSTP or equivalent, Skilled knowledge of food, wine, beer and spirits, Available to work evenings, weekends, and holidays as required, A winning attitude
What You'll Do.
Lead service team in front of house
Provide leadership and direction
Perform inventory checks
Maintain proper stock control
Assist in expediting food orders
Resolve order discrepancies
Supervise floor during service
Respond to customer concerns
Ensure closing duties completed
Document service issues and resolutions
Assist with business plan development
Ensure compliance with regulations
Conduct administrative functions
Lead by example in team management
Ensure departmental integrity
How You'll Work.
Team & Collaboration
Inspire others through leadership; Work with supervisory and front of house teams; Utilize a 'one team' approach
Communication Scope
Exceptional presentation skills; Exceptional communication skills; Ability to communicate effectively
Process & Methodology
Develop business plans, Implement strategies
Full Job Description
**Powered by Passion. United by Purpose. Build for Impact.** At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. _** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience m
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