Manager,FieldService

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Key Responsibilities Own and lead the service business performance at a key customer site, driving customer satisfaction, operational excellence, and P&L delivery. Act as the trusted partner and primary interface to customers, shaping and delivering service strategies that create tangible business value. Collaborate closely with global Business Units and account teams to develop tailored solutions that address critical customer needs. Drive continuous improvement by defining key performance metrics, monitoring progress, and implementing strategies to achieve ambitious business and customer goals. Build and lead a high-performing team by developing talent, strengthening capabilities, and fostering a culture of accountability, collaboration, and excellence. Lead complex discussions and cross-functional alignment across engineering, operations, and commercial teams to deliver impactful outcomes. Serve as a technical and system expert, supporting critical field escalations and providing hands-on leadership during challenging situations. Travel domestically and internationally to engage with customers and resolve high-impact issues. Experience / Requirements 10+ years of experience in a high-tech, complex industry environment (e.g., semiconductor, advanced equipment, or similar). Proven track r