CodeRabbit
AI-native developer platforms
Manager,FieldEngineering–Post-sales
Neural analysis suggests this role is
optimal for Senior candidates.
“Manager, Field Engineering – Post-sales at CodeRabbit. Skills: Field Engineering leadership, customer onboarding, implementation, customer adoption, technical escalations, architecture reviews, AI-powered developer tools, cloud infrastructure, CI/CD systems, modern software delivery workflows. Leading and scaling a high-performing team of post-sales Field Engineers. Onboarding, implementation, customer enablement, and long-term technical success for CodeRabbit customers”
What You'll Achieve.
ensure customers successfully deploy, adopt, and scale CodeRabbit across their software development lifecycle; build a world-class post-sales technical organization; ensure successful long-term adoption
Industry & Context.
technical escalations; troubleshooting guides
What They're Looking For.
Must Have
6+ years of experience in customer-facing technical roles, 2+ years leading Solutions Engineering, Customer Engineering, Technical Account Management, or Field Engineering teams, Experience leading customer onboarding, implementation, or technical adoption programs for SaaS or developer-focused products, technical background with software development tools, APIs, cloud infrastructure, and CI/CD platforms, Experience managing technical escalations and supporting customers in production environments, Demonstrated ability to coach and develop high-performing customer-facing technical teams, organizational and operational skills with the ability to manage multiple customer priorities simultaneously, Excellent communication and stakeholder management skills, Ability to build trust with engineering teams, platform teams, and executive stakeholders, sense of ownership, accountability, and bias toward execution, Passion for AI-powered developer tooling and improving engineering productivity
Nice to Have
Experience with Kubernetes, Experience with Terraform, Experience with GitHub Actions, Experience with modern DevOps tooling, Experience supporting enterprise customer deployments in cloud or hybrid environments, Familiarity with observability, Familiarity with developer productivity, Familiarity with AI-native tooling ecosystems, Experience building implementation playbooks, Experience building onboarding frameworks, Experience building customer enablement programs
What You'll Do.
Leading and scaling a high-performing team of post-sales Field Engineers
and long-term technical success for CodeRabbit customers
Guiding customers through deployment
and optimization of the CodeRabbit platform
Coaching Field Engineers through complex customer environments
technical escalations
and architecture discussions
Establishing and scaling implementation methodologies
onboarding frameworks
technical health checks
and adoption best practices
Acting as an escalation point for complex customer issues
Coordinating closely with Product
Driving customer enablement through trainings
and technical guidance sessions
Conducting and overseeing customer configuration reviews and architecture assessments
Improving operational excellence through documentation
implementation playbooks
troubleshooting guides
and developing top-tier Field Engineering talent
Communicating customer feedback and influencing roadmap priorities
How You'll Work.
Team & Collaboration
Partnering closely with Customer Success, Product, Engineering, Support, and Sales teams; Partnering with Customer Success and Sales teams to ensure seamless transitions from pre-sales to post-sales engagements; Coordinating closely with Product, Engineering, and Support teams; Partnering cross-functionally with Product and Engineering teams to communicate customer feedback and influence roadmap priorities
Communication Scope
Excellent communication and stakeholder management skills
Process & Methodology
managing multiple customer priorities simultaneously
Full Job Description
ABOUT CODERABBIT CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality. ROLE OVERVIEW The Manager, Field Engineering is responsible for leading and scaling a high-performing team of post-sales Field Engineers focused on onboarding, implementation, customer enablement, and long-term technical success for CodeRabbit customers. In this role, you will combine technical leadership, operational rigor, and customer engagement to ensure customers successfully deploy, adopt, and scale CodeRabbit across their software development lifecycle. You will partner closely with Customer Success, Product, Engineering, Support, and Sales teams to build a world-class post-sales technical organization. This is a hands-on leadership role where you will actively coach your team through customer implementations, support escalations, architecture reviews, and strategic adoption initiatives. The ideal candidate combines deep technical fluency with strong people leadership, customer empathy, and experience scaling customer-facing technical teams in fast-paced environments. The structure and focus of this role are inspired by modern customer engineering and field engineering organizations supporting AI-native developer platforms. WHAT YOU WILL DO: - Lead, mentor, and grow a team of Field Engineers supporting onboarding, implementation, and customer adoption initiatives - Partner with Customer Success and Sales teams to ensure seamless transitions from pre-sales to post-sales engagements - Guide customers through deployment, configuration, integration, and optimization of the CodeRabbit platform
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