Velera
financial services
Manager,ExecutiveAdministration
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optimal for Mid candidates.
“Manager, Executive Administration at Velera. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, management experience. day-to-day management of the Executive Administrators and their functions. leading a team of ~20 Executive Administrators”
What You'll Achieve.
ensure maximum effectiveness in support of the Company and its goals; monitor satisfaction and service levels; optimize the effectiveness of the department
Industry & Context.
Identifies business risks; Implements effective controls; Evaluates controls’ success; Identifies and manages mitigation of roadblocks
Minimal travel may be required
What They're Looking For.
Must Have
Bachelor’s degree (Business Administration, Marketing, Communications or similar) required, Seven (7) years of management experience required, Excellent team-oriented interpersonal and communication skills, Ability to work effectively in a cross-functional team environment, Excellent facilitation skills, Ability to foster a collaborative & continuous improvement-minded environment
What You'll Do.
day-to-day management of the Executive Administrators and their functions
leading a team of ~20 Executive Administrators
redefining and monitoring workflows
analyzing capacity and demand needs within the department
establishing and monitoring goals for the department and team members
providing employee performance planning and evaluations
setting performance expectations
development objectives and training plans
monitoring and evaluating employee progress
evaluating and hiring talent
creating reporting tools to monitor satisfaction and service levels
managing day-to-day operations
driving metrics of the team
executing monthly evaluations
coaching team members
understanding administrative needs of leadership and providing support
implementing and adjusting the support model
developing and maintaining department standard operating procedures
identifying business risks
implementing effective controls
evaluating controls’ success
building and maintaining working relationships with Executive and Senior leaders
and other department stakeholders
identifying and managing mitigation of roadblocks
participating in development of annual departmental budget
identifying budget discrepancies
balancing team members’ workload
ensuring procedures are documented
providing direction and leadership to guide
mentor and develop staff
handling interviewing
performance appraisals
counseling and termination of staff
developing and maintaining staff by applying necessary training and leadership
developing the support structure of the organization
managing and developing existing staff
recruitment to ensure the structure is effective
How You'll Work.
Team & Collaboration
work effectively in a cross-functional team environment; foster a collaborative environment; build and maintain working relationships with Executive and Senior leaders, team members, vendors, and other department stakeholders
Communication Scope
Excellent team-oriented interpersonal and communication skills
Full Job Description
# **Join the People Helping People** Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. **The Opportunity** We are seeking a talented**Manager, Executive Administration** who will be responsible for day-to-day management of the Executive Administrators and their functions. This role leads a team of ~20 Executive Administrators that support initiatives and protocols as defined and required by each business unit’s leadership. Additionally, the individual in this role will analyze, redefine and monitor workflows, and capacity and demand needs within the department to ensure maximum effectiveness in support of the Company and its goals. **Day in the Life** * Establishes and monitors goals for the department and team members in collaboration with the teams they support. * Provides employee performance planning and evaluations. Sets performance expectations, goals, development objectives and training plans as appropriate; monitors and evaluates employee progress. * Evaluates and hires talent aligned to emerging business needs; ensures diverse and effective succession plans for all roles; encourages mobility and helps team members find stretch opportunities to expand their experience and skills. * Creates meaningful and timely reporting tools to monitor satisfaction and service levels. Manages day-to-day operations, including driving metrics of the team, executing monthly evaluations, and coaching team members. * Works with each supported leadership member to understand their administrative needs and provides support accordingly. * Implements, and adjusts as nee
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