Acumatica
Information Technology And Services
Manager,ERPApplicationSupport(Distribution)
Neural analysis suggests this role is
optimal for mid candidates.
“Manager, ERP Application Support (Distribution) at Acumatica. Skills: Team leadership, Technical support, Process improvement. Lead, coach, and develop a team. Oversee day-to-day support operations”
What You'll Achieve.
Achieve high levels of performance; Achieve high quality; Achieve high customer satisfaction; Meet incoming support demand; Meet service-level commitments; Improve product quality; Improve customer experience
Industry & Context.
Analytical skills; Troubleshooting skills; Problem-solving skills
What They're Looking For.
Must Have
Bachelor's degree in IT, MIS, Business Admin, or CS, 5+ years supporting/implementing/consulting ERP or enterprise business software, 3+ years people management experience, Analytical, troubleshooting, and problem-solving skills, Demonstrated ability to prioritize competing demands, Excellent verbal and written communication skills, Proven leadership, coaching, mentoring, and conflict-resolution capabilities, Ability to work independently and collaboratively
Nice to Have
Experience with Acumatica ERP, Knowledge of ERP business processes, Knowledge of accounting principles, Knowledge of operational workflows, Understanding of SDLC, Understanding of software support processes, Experience with distributed or global support organizations, Positive, customer-centric attitude, Commitment to continuous improvement
What You'll Do.
Oversee day-to-day support operations
Ensure adequate team coverage
Conduct regular one-on-one meetings
Conduct performance reviews
Conduct career development discussions
Identify training and development needs
Foster a positive team culture
and retain professionals
Provide advanced technical support
Handle complex and high-priority cases
Serve as an escalation point
Drive timely and effective resolution of issues
Coordinate with Engineering
Ensure support cases are managed in accordance with
Continuously develop and maintain expertise
Analyze support processes
Identify improvement opportunities
Recommend operational enhancements
Monitor team performance metrics
Implement actions to improve efficiency
Promote best practices in case management
Promote best practices in troubleshooting
Promote best practices in knowledge sharing
Promote best practices in customer communication
Collaborate with leadership and stakeholders
Perform additional duties and special projects
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering; Product Management; Documentation
Communication Scope
Verbal communication; Written communication
Full Job Description
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses. Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: [http://www.acumatica.com.](http://www.acumatica.com./) The Manager, Application Support is a member of the Acumatica Application Support organization and reports directly to the Director of Application Support. This role combines technical expertise with people leadership, dedicating approximately 30% of time to providing advanced technical support to Acumatica
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