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Manager,EnterpriseTechnicalSystems
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“Manager, Enterprise Technical Systems at LinkedIn. Skills: IT operations, Service management, Team leadership, Regional IT strategy. Oversee IT operations. Optimize IT operations”
What You'll Achieve.
Improve IT operations; Optimize IT operations; Deliver reliable services; Deliver scalable services; Deliver cost-effective services; Minimize disruption; Ensure timely resolution; Support global goals; Support growth; Support modernization; Improve cost-to-serve; Ensure compliance; Align technology with needs
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Bachelor's degree in IT or CS, 7+ years IT operations management, 5+ years IT service management, 2+ years regional IT budget management, 1+ year management experience
Nice to Have
10+ years IT operations management, Improved CSAT, NPS, MTTR, SLA, AI/automation solutions experience, Vendor management experience, Office move IT planning, Strategic and hands-on approach, Cloud platforms experience, APAC data protection knowledge, ITIL, KPIs, SLAs familiarity, Fast-paced tech organization experience, Proficiency in Tableau or Power BI
What You'll Do.
Oversee IT operations
Optimize IT operations
Ensure efficient systems
Ensure secure systems
Align IT with objectives
Ensure day-to-day operations
Manage end-user support
Manage hardware/accessories
Manage asset management
Manage print services
Implement IT procedures
Maintain IT standards
Partner with Security
Partner with Facilities
Partner with Workplace
Lead IT professionals
Coach IT professionals
Develop IT professionals
Manage career development
Provide technical guidance
Provide escalation support
Ensure timely resolution
Oversee staffing levels
Develop IT strategies
Execute IT strategies
Support organizational goals
Support modernization
Conduct technology evaluations
Ensure best practices adoption
Improve cost-to-serve
Maintain security protocols
Maintain data protection
Ensure regulatory compliance
Ensure organizational controls
Ensure audit guidelines
Partner with business stakeholders
Ensure technology aligns
Report service performance
Report service health
Own vendor performance
Drive vendor improvement
Forecast future needs
Evaluate cost-effective solutions
How You'll Work.
Team & Collaboration
Cross-functional leaders; Local IT teams; Global technology stakeholders; Security; Facilities; Workplace; Finance; HR; APAC business stakeholders
Communication Scope
Reporting
Process & Methodology
IT projects, Hardware upgrades, Software upgrades
Full Job Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. About the Role LinkedIn is looking for a Regional IT Manager (APAC) within LinkedIn’s Productivity Engineering Operations (PE Ops) organization. The Productivity Engineering Operations organization spans technology across LinkedIn’s infrastructure, security, and business products and applications. We work to improve and transform the employee technical support experience by delivering support services that are effortless, self-service-first, and near-real-time. The ideal candidate is a hands-on manager with strong technical depth, people leadership skills, and experience operating in a distributed, multinational tech environment. This candidate should also be fluent with building scalable support solutions and driving transformation in enterprise IT. The Regional IT Manager is responsible for overseeing and optimizing all IT operations across a defined geographical region. This role ensures systems, infrastructure, and support services operate efficiently, securely, and in alignment with global organizational objectives. You will partner closely with cross-functional leaders, local IT teams, and global
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