NICE
Media (VOIP)
ManagerEngineering
Neural analysis suggests this role is
optimal for Senior candidates.
“Manager Engineering at NICE. Skills: Software leadership, Team management, Product delivery, Real-time communication systems, VoIP technologies, Agile methodologies. Lead the growth, quality and efficiency of an Engineering team. Develop team members into great leaders of behavior”
Industry & Context.
Ability to work through conflict
What They're Looking For.
Must Have
8+ years’ experience "living" with various operating systems, development tools and development methodologies including Java, C#, C++, NLP, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache among others., Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget., Proven history of delivering on deadlines/releases without compromising quality., Experience with Agile software development and SCRUM methodologies., Excellent interpersonal skills with all kinds of people at all levels of the organization., Ability to work through conflict, gain trust, and influence outcomes verbal and written communication skills.
Nice to Have
Master’s degree in Computer Science or Business Management preferred., Relevant certifications also preferred among other indications of someone who values continuing education., Experience with telephony, networking, hosted applications, or other similar technical products., Telecommunications experience with IVR applications or telephony apps., Experience with user acceptance testing, regression testing and integration testing.
What You'll Do.
quality and efficiency of an Engineering team
Develop team members into great leaders of behavior
Develop and manage an Engineering team
Provide leadership in design
and support of software and platforms
Provide leadership in management and behavior
Participate in project scope
schedule and cost reviews
Identify and implement ways to improve and promote quality
Responsible for new product software development and quality
Maintenance of softwareug fixes
Reporting on team assignments and/or changes
project status changes
and forecast project timelines.
Provide leadership to individuals on team(s) through coaching
and performance management.
Prioritize employee career development
Prioritize and manage department activities and projects in accordance with the department's goals.
How You'll Work.
Team & Collaboration
Excellent interpersonal skills with all kinds of people at all levels of the organization.; Ability to work through conflict, gain trust, and influence outcomes
Communication Scope
Senior level communication skills and abilities; Verbal and written communication skills
Process & Methodology
Participate in project scope, schedule and cost reviews, Manage and complete projects on time and within budget, Proven history of delivering on deadlines/releases without compromising quality., Prioritize and manage department activities and projects in accordance with the department's goals.
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Manager Engineering - Media (VOIP) Team Manager of Engineering is an energetic, passionate software leader who thrives on successfully releasing products to the market. This is achieved by demonstrating leadership behaviors consistent with NICE CXone’s 4E leadership model. Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be empowered to make improvements to those standards and strategy. The responsibility of this position is to lead the growth, quality and efficiency of an Engineering team while also developing team members into great leaders of behavior as well. The Manager is responsible for developing and managing an Engineering team, and will be measured based on performance against both short term and long term goals. The CXone media services team writes software that powers over 6 billion customer phone calls per year. As an experienced team accustomed to real-time communication, we use SIP, RTP, C++, C#, REST and Windows Server to process the world 20ms at a time as we handle over 75,000 simultaneous VoIP calls. We are an entrepreneurial team that frequently investigates and adopts new technology to help us do things faster and better. As an Engineering Manager, a Typical Day Might Include the Following: Provide leadership in design, delivery, and support of software and platforms Provide leadership in management and behavior including senior level communication skills and abilities consistent with the 4E leadership model Participate in project scope, schedule and cost reviews. Understand product capabilities and limitations. Identify and implement ways to improve and promote quality. Responsible for new product software devel
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