Comcast
Manager,EmployeeCommunications,FieldOperations
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optimal for Mid candidates.
“Manager, Employee Communications, Field Operations at Comcast. Skills: Employee Communications, Strategic Planning, Field Operations. Lead communication strategies for frontline teams. Translate business priorities into field-ready guidance”
What You'll Achieve.
Drive understanding, alignment, and adoption of key initiatives; Ensure frontline teams receive the right information at the right time; Deliver a consistent, high-quality customer experience; Support the company’s customer experience transformation and growth strategy; Continuously improve how operational information is delivered and acted on; Support frontline execution and customer experience
Industry & Context.
Must be able to work nights and weekends, variable schedule(s) as necessary.
What They're Looking For.
Must Have
5-7 Years Relevant Work Experience
Nice to Have
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
What You'll Do.
Lead communication strategies for frontline teams
Translate business priorities into field-ready guidance
Design structured communication tools
and distribute communications
Establish and monitor communication metrics
Use data and feedback for improvement
Serve as subject matter expert on communication
Collaborate with cross-functional partners
How You'll Work.
Team & Collaboration
Partners closely with senior leaders; Collaborates with cross-functional partners
Communication Scope
Communication
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Responsible for delivering timely, relevant, and actionable communications that empower frontline technical teams with the information they need to service the network and support our customers. It is a critical role in how we operationalize new network and consumer technologies – translating business priorities into clear, field-ready guidance that enables technicians and supervisors to deliver a consistent, high-quality customer experience. The role partners with senior leaders to shape communication strategies that drive understanding, alignment, and adoption of key initiatives that support the company’s customer experience transformation and growth strategy. It ensures frontline teams receive the right information at the right time through effective channels, such as huddles and structured updates, while maintaining coordinated communication planning and continuously improving how operational information is delivered and acted on through data and field feedback. **Job Description** **Responsibilities:** * Leads the development and execution of communication strategies that equip frontline technical teams with clear, timely, and actionable information to perform their work * Translates business priorities, operational updates, and network initiatives into field-read
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