Dolls Kill
Live Sales
Manager-DollsKill
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optimal for Manager candidates.
“Manager - Dolls Kill at Dolls Kill. Skills: Live Sales operations, Sales leadership, Team development, Customer experience. Oversee daily operations of Live Sales business. Create team schedules”
What You'll Achieve.
Deliver elevated customer experiences; Deliver sales performance; Drive sales performance; Ensure product readiness; Ensure inventory accuracy
Industry & Context.
Flexible availability, Evening availability, Weekend availability, Event support availability
What They're Looking For.
Must Have
Operational and organizational skills, Experience managing schedules, Experience managing labor, Experience managing staffing, Experience managing business operations, Proven ability to drive KPI performance, Proven ability to lead high-performing teams, Communication skills, Leadership skills, Comfortable working in fast-paced environments, Comfortable working in entrepreneurial environments, Passion for fashion, Passion for styling, Passion for customer experience, Flexible availability, Evening availability, Weekend availability, Event support availability
What You'll Do.
Oversee daily operations of Live Sales business
Create team schedules
Manage team schedules
Create coverage plans
Manage coverage plans
Create labor efficiency plans
Manage labor efficiency
Manage staffing needs
Manage operational execution
Ensure live selling spaces are organized
Ensure inventory is organized
Ensure operational processes are organized
Optimize live selling spaces
Optimize operational processes
Build SOPs for Live Sales
Build workflows for Live Sales
Build operational standards for Live Sales
Partner with warehouse teams
Partner with merchandising teams
Partner with operations teams
Ensure product readiness
Ensure inventory accuracy
Monitor business performance
Manage business performance
Analyze business performance
Coach Live Sales team
Develop Live Sales team
Deliver elevated customer experiences
Deliver sales performance
Train hosts on product storytelling
Train hosts on styling
Train hosts on customer engagement
Train hosts on sales techniques
Train hosts on brand voice
Train hosts on energy
Train stylists on product storytelling
Train stylists on styling
Train stylists on customer engagement
Train stylists on sales techniques
Train stylists on brand voice
Train stylists on energy
Set clear performance expectations
Set accountability standards
Foster positive team culture
Foster collaborative team culture
Foster high-energy team culture
Oversee daily live selling events
Drive sales performance
Analyze sales conversion
Analyze Average Order Value
Analyze Units Per Transaction
Analyze viewer engagement
Analyze sell-through performance
Collaborate with Marketing teams
Collaborate with Creative teams
Collaborate with Merchandising teams
Collaborate with Social teams
Ensure live selling content aligns with brand identity
Ensure live selling content aligns with customer experience
How You'll Work.
Team & Collaboration
Partner with warehouse teams; Partner with merchandising teams; Partner with operations teams; Collaborate with Marketing; Collaborate with Creative; Collaborate with Merchandising; Collaborate with Social teams
Communication Scope
Product storytelling; Customer engagement; Brand voice
Full Job Description
## Responsibilities Business & Operational Management Oversee the daily operations of the Live Sales business Create and manage team schedules, coverage plans, and labor efficiency Manage payroll hours, staffing needs, and operational execution Ensure live selling spaces, inventory, and operational processes are organized and optimized Build and maintain SOPs, workflows, and operational standards for the Live Sales department Partner with warehouse, merchandising, and operations teams to ensure product readiness and inventory accuracy Monitor and manage business performance through reporting and KPI analysis Sales Leadership & Team Development Lead, coach, and develop the Live Sales team to deliver elevated customer experiences and strong sales performance Train hosts and stylists on: Product storytelling Styling and outfitting Customer engagement Sales techniques Brand voice and energy Set clear performance expectations and accountability standards Foster a positive, collaborative, and high-energy team culture Live Commerce & Customer Experience Oversee daily live selling events across Whatnot and additional platforms Drive sales performance through strategic product selection, styling, and customer engagement Analyze KPIs including: Sales Conversion Average Order Value (AOV) Units Per Transaction (UPT) Viewer engagement Sell-through performance Collaborate with Marketing, Creative, Merchandising, and Social teams to execute launches, campaigns, and activations Ensure all live selling content aligns with the Dolls Kill brand identity and customer experience standards ## Qualifications Qualifications Strong operational and organizational skills Experience managing schedules, labor, staffing, and business operations Proven ability to drive KPI performance and lead high-performing teams Strong communication and leadership skills Comfortable working in fast-paced, entrepreneurial environments Passion for fashion, styling, and customer experience Flexible availability i
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