EVERSANA
Life Sciences
Manager,DistributionOrderManagement
Neural analysis suggests this role is
optimal for mid candidates.
“Manager, Distribution Order Management at EVERSANA. Skills: Distribution operations, Order management, Team leadership. Lead and develop a high-performing Order & Data. Ensure operational excellence through coaching”
What You'll Achieve.
Execute business goals; Execute department goals; Ensure client delight; Improve quality of work product
Industry & Context.
Issue resolution
What They're Looking For.
Must Have
5+ years experience, Experience with order analysis and management, Experience with DEA forms processing, Experience with inventory quarantine and release, Experience with invoice processing, Experience with document destruction, Experience with PO Management
Nice to Have
Experience in healthcare and life sciences industry
What You'll Do.
Lead and develop a high-performing Order & Data
Ensure operational excellence through coaching
Ensure operational excellence through onboarding
Ensure operational excellence through performance management
Champion client delight
Champion inclusive team culture
Contribute to strategic initiatives
Provide hands-on support as needed
Oversee daily operations
Ensure compliance with SLAs
Monitor team workload
Adjust task assignments
Serve as escalation point for client issues
Ensure timely resolution of client issues
Identify process improvements
Recommend process improvements
Implement process improvements
Utilize metrics and KPIs to monitor performance
Drive operational improvements
Report progress to senior leadership
Lead initiatives to document workflows
Lead initiatives to standardize workflows
Lead initiatives to optimize workflows
Act as liaison between cross-functional teams
Support seamless daily execution
Support daily escalations
Ensure positive client experience
Provide consistent service delivery
Provide proactive communication
Maintain adherence to internal controls
Maintain adherence to data accuracy standards
Maintain adherence to regulatory compliance
Monitor system integrity
Monitor process integrity
Ensure pricing is executed without errors
Ensure credits are executed without errors
Ensure order entry is executed without errors
Model inclusive behaviors
Create equitable environment
Support hands-on execution of operational tasks
How You'll Work.
Team & Collaboration
Cross-functional teams; Distribution Operations; Supply Chain; Order to Cash; Finance; IT; Serialization; Client Success
Communication Scope
Client communications; Client calls; Performance discussions
Process & Methodology
Strategic planning
Full Job Description
At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. THE POSITION: The Manager, Distribution Order Management is responsible for the execution of key business functions within the Distribution Operations service line including order analysis and management, DEA forms processing for material movements, inventory quarantine and release via Quality Control, invoice processing for inbound, document destruction, and PO Management. The Manager leads and develops a high-performing Order & Data Management team, ensuring operational excellence through coaching, onboarding, and performance management. The position also champions compliance, client delight, and inclusive team culture, contributing to strategic
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