EVERSANA

Life Sciences

Manager,DistributionOrderManagement

$105–155k ~AI est. Memphis, Tennessee, United States; Arkansas, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Manager, Distribution Order Management at EVERSANA. Skills: Order management, Team leadership, Process improvement. Lead, coach, and develop Data Management team. Provide regular feedback”

What You'll Achieve.

Execute business goals; Achieve client delight; Improve quality of work product

Industry & Context.

Life Sciences
Problems you'll solve

Issue resolution; Root cause analysis

What They're Looking For.

Must Have

5+ years experience, Experience with order analysis and management, Experience with DEA forms processing, Experience with inventory quarantine and release, Experience with invoice processing, Experience with document destruction, Experience with PO Management

What You'll Do.

and develop Data Management team

Provide regular feedback

Conduct performance evaluations

Offer career development opportunities

Foster a culture of accountability

Foster a culture of continuous learning

Foster a culture of collaboration

Ensure new team members are onboarded

Ensure new team members are trained

Oversee daily operations

Ensure compliance with SLAs

Monitor team workload

Adjust task assignments

Serve as escalation point for issues

Ensure timely resolution of issues

Identify process improvements

Recommend process improvements

Implement process improvements

Utilize metrics and KPIs

Monitor team performance

Drive operational improvements

Report progress to senior leadership

Lead initiatives to document workflows

Lead initiatives to standardize workflows

Lead initiatives to optimize workflows

Act as liaison between cross-functional teams

Support seamless daily execution

Support daily escalations

Ensure positive client experience

Provide consistent service delivery

Provide proactive communication

Maintain adherence to internal controls

Maintain adherence to data accuracy standards

Maintain adherence to regulatory compliance

Monitor system integrity

Monitor process integrity

Ensure pricing is executed without errors

Ensure credits are executed without errors

Ensure order entry is executed without errors

Model inclusive behaviors

Create an equitable environment

Support hands-on execution of operational tasks

How You'll Work.

Team & Collaboration

Cross-functional teams; Distribution Operations; Supply Chain; Order to Cash; Finance; IT; Serialization; Client Success

Communication Scope

Client communications; Performance discussions; Operational updates

Process & Methodology

Process documentation, Workflow optimization, SOP development

Full Job Description

At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. THE POSITION: The Manager, Distribution Order Management is responsible for the execution of key business functions within the Distribution Operations service line including order analysis and management, DEA forms processing for material movements, inventory quarantine and release via Quality Control, invoice processing for inbound, document destruction, and PO Management. The Manager leads and develops a high-performing Order & Data Management team, ensuring operational excellence through coaching, onboarding, and performance management. The position also champions compliance, client delight, and inclusive team culture, contributing to strategic

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