Belk
Manager,DigitalMerchandise
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“Manager, Digital Merchandise at Belk. Skills: Digital Merchandising, Site merchandising, Customer experience. Develop and execute site merchandising strategies. Improve customer shopping experience”
What You'll Achieve.
Increase revenue and conversion; Drive increases in engagement and conversion
Industry & Context.
Take action accordingly on product onsite reporting; Determine optimization opportunities in assortment or online customer experience; Refines strategy based on measured results; Recommends enhancements/updates based on category knowledge, competitive analysis, and customer behavior; Adjust based on customer engagement
What They're Looking For.
Must Have
1-3 years of digital merchandising leadership experience, Experience operating successfully in a fast-paced changing environment, Knowledge of principles in Marketing, Merchandising, or User Experience, Software Proficiency in Microsoft office, outlook, web content management system, and web analytics, Understanding of online retail, marketing trends, design concepts within the digital space, responsive and adaptive concepts, Understanding of KPIs, data analysis and reporting, Understanding of appropriate technology platforms and retail systems, Understanding of web site information architecture, taxonomies and site mapping
What You'll Do.
Develop and execute site merchandising strategies
Improve customer shopping experience
Increase revenue and conversion
Lead digital merchandisers
Manage item setup workflow
Ensure accuracy of product setup
Ensure on time site launches
Maintain product onsite reporting
Provide business status reporting
Execute visual merchandising strategies
Drive engagement and conversion
Create and manage category page content
Develop and execute category initiatives
Perform category analysis
Determine optimization opportunities
Establish digital objectives
Test merchandising effectiveness
Refine strategy based on results
Recommend enhancements/updates
Define proper taxonomy
Define proper attribution
Monitor site experience
Adjust site experience
Assist with customer service questions
Assist with warehouse issues
Assist with product questions
How You'll Work.
Team & Collaboration
Partner with internal and external contacts; Partners with Digital Marketing; Influences cross-functional business leaders; Serves as digital subject matter expert for cross-functional partners; Partners to define proper taxonomy and attribution; Monitors site experience in partnership with analytics team
Full Job Description
The Manager, Digital Merchandise is responsible for creating a best in class customer experience through effective site merchandising strategies for assigned family of business. **Essential Functions:** * Utilize applied knowledge of Digital Merchandising to develop and execute improvements in the customer shopping experience to increase revenue and conversion. * Provides leadership within Digital Merchandising team; mentors and leads digital merchandisers. * Manage all aspects of item setup workflow for assigned family of business. Partner with internal and external contacts to ensure accuracy of product set up and on time site launches. * Maintain product onsite reporting and take action accordingly. * Provide weekly and as needed reporting on business status, risks, and opportunities. * Partners with Digital Marketing to execute visual merchandising strategies by leveraging analytics to drive increases in engagement and conversion. * Create and manage category page content/linking strategies; Provides direction to Marketing creative team to develop and execute category initiatives and strategies. * Performs insightful category analysis to determine optimization opportunities in assortment or online customer experience. * Influences cross-functional business leaders in establishing family of business digital objectives. * A/B tests effectiveness of merchandising strategies; refines strategy based on measured results. * Serves as the digital subject matter expert for cross-functional partners to include digital planning and marketing teams, vendors, omni buying and planning teams and DMM’s. * Recommends enhancements/updates based on category knowledge, competitive analysis, and customer behavior. * Partners to define proper taxonomy and attribution. * Monitors site experience in partnership with analytics team and adjust based on customer engagement. * Assist with customer service questions, warehouse issues and product questions. **Education:** * Bachelor's degree
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