Bazaarvoice
Tech / AI / Software
Manager,DigitalClientSuccess
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Manager, Digital Client Success at Bazaarvoice. Skills: Digital Client Success, Client Success, User Generated Content (UGC). lead our Digital Client Success team. oversee 5-6 Digital CSMs”
What You'll Achieve.
increase the value of and drive satisfaction with the Bazaarvoice suite of services; Client retention and growth are areas of relentless focus; help clients build and execute best-in-class User Generated Content (UGC) programs; By helping our clients maximize the value of their existing services, we ensure we can retain and grow those customers over the long term; measuring those CSMs against defined metrics; creating additional reporting to better quantify success; identify areas of opportunity within our Digital Portfolio; create programs to engage customers; making sure existing programs are being executed at a high level; drive product value at a rapidly increasing scale for our customers; further support client application of User Generated Content (UGC) best practices; achieve targeted program goals; contributing to the improvement of product design based on client/market feedback; Inspiring Customer Success excellence; account for growth; Participating in company-wide customer feedback activities including NPS surveys and additional ad hoc client feedback initiatives; Developing relationships with executive level leadership with accounts in your team’s portfolio
Industry & Context.
identify areas of opportunity
What They're Looking For.
Must Have
client-facing point of escalation, comfortable working directly with clients
Nice to Have
experience with Python, familiarity with React, Knowledge of PostgreSQL required
What You'll Do.
lead our Digital Client Success team
oversee 5-6 Digital CSMs
measuring those CSMs against defined metrics
creating additional reporting to better quantify success
identify areas of opportunity within our Digital Portfolio
create programs to engage customers
making sure existing programs are being executed at a high level
responsible for the continued growth of the CSMs on their team
serve as a client-facing point of escalation when necessary
Working with peers and leadership in North America
and mentoring a team of dedicated Client Success professionals
Strategically guiding existing processes
and aiding in the creation of new programs
Engaging in proactive client leadership outreach activities
Building your team and guiding the career growth and development for your direct reports
Participating in the development of processes
Inspiring Customer Success excellence working cross-functionally throughout Bazaarvoice
Ongoing assignment of new accounts
maintenance of portfolio balancing among your direct report’s portfolios
staff planning to account for growth
Participating in company-wide customer feedback activities
Developing relationships with executive level leadership with accounts in your team’s portfolio
How You'll Work.
Team & Collaboration
Working with peers and leadership in North America, EMEA, and APAC; working cross-functionally throughout Bazaarvoice
Communication Scope
comfortable working directly with clients
Full Job Description
## Description About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! The mission of the BV Client Success team is to increase the value of and drive satisfaction with the Bazaarvoice suite of services. Client retention and growth are areas of relentless focus as our teams help clients build and execute best-in-class User Generated Content (UGC) programs. By helping our clients maximize the value of their existing services, we ensure we can retain and grow those customers over the long term. This candidate will lead our Digital Client Success team based out of Bengalore. This manager will oversee 5-6 Digital CSMs. They will be re
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