Exponent Energy
Automotive
Manager-DealershipandServiceOperations
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager - Dealership and Service Operations at Exponent Energy. Skills: Dealership operations, Service operations, Network operations, Process standardization. Lead retrofit operations. Lead after-sales operations”
What You'll Achieve.
Increase market share; Achieve retrofit targets; Achieve retrofit timelines; Achieve quality standards; Ensure high service quality; Ensure smooth customer handover
Industry & Context.
Root-cause analysis
What They're Looking For.
Must Have
Bachelor's degree Engineering, 5 years operations management, Understanding retrofit processes, Understanding quality assurance standards, Manage cross-functional teams, Drive process improvements, Inventory management tools, Operational planning tools
Nice to Have
Experience automotive industry, Experience EV industry, Experience in Automotive /3W cargo, Experience in Automotive /3W passenger
What You'll Do.
Lead retrofit operations
Lead after-sales operations
Ensure process standardization
Ensure quality standardization
Ensure customer experience standardization
Coordinate with dealer principals
Coordinate with franchise partners
Coordinate with internal teams
Drive operational performance
Drive vehicle intake processes
Drive vehicle qualification processes
Drive retrofit processes
Drive testing processes
Drive delivery processes
Ensure retrofit targets achieved
Ensure retrofit timelines achieved
Ensure quality standards achieved
Escalate operational risks
Resolve operational risks
Support service center setup
Support service center operations
Support charging service hub setup
Support charging service hub operations
Support 3S centers setup
Support 3S centers operations
Coordinate manpower readiness
Coordinate tooling readiness
Coordinate infrastructure readiness
Coordinate process readiness
Manage dealer operations
Manage franchise partner operations
Ensure operational standards adherence
Conduct partner reviews
Provide partner operational support
Enable partner capability development
Plan service center capacity
Plan service center staffing
Plan operational readiness
Manage e^Kit availability
Manage spare parts availability
Coordinate procurement
Coordinate supply chain teams
Ensure uninterrupted operations
Oversee IQC incoming parts
Monitor inventory health
Ensure IPQC standards compliance
Ensure tooling calibration compliance
Ensure EOL compliance
Ensure PDI processes compliance
Resolve retrofit issues
Resolve servicing issues
Drive corrective actions
Drive root-cause analysis
Drive process improvement initiatives
Monitor turnaround time KPIs
Monitor warranty closure KPIs
Monitor customer feedback KPIs
Ensure high service quality
Ensure smooth customer handover
Drive technician training
Drive driver training
Drive dealer team training
How You'll Work.
Team & Collaboration
Cross-functional teams; Dealer principals; Franchise partners; Internal teams
Communication Scope
Stakeholder management
Full Job Description
You will be working with the **After Sales** team in Bengaluru. This team runs on a hustle mindset with an objective to increase Exponent Energy’s market share in the city of Bengaluru, and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the **e^pack** (battery pack) and **e^pump** (charging station). Our philosophy: **Break. Believe. Build** Break stuff. Break assumptions. Break the thumb rule. Believe in the team. Believe in the process. Believe through failures. Build fast. Build passionately. Build to simplify. **Responsibility** ### Dealer and Service Network Operations * Lead retrofit and after-sales operations across COCO and FOFO/DODO centers. * Ensure standardization of processes, quality, and customer experience across locations. * Coordinate with dealer principals, franchise partners, and internal teams to drive operational performance. ### Retrofit Program Execution * Drive vehicle intake, qualification, retrofit, testing, and delivery processes. * Ensure retrofit targets, timelines, and quality standards are consistently achieved. * Escalate and resolve operational risks impacting execution. ### Service Center Setup & Expansion * Support setup and operations of vehicle service centers, charging service hubs, and 3S centers (Sales, Service, Spares). * Coordinate manpower, tooling, infrastructure, and process readiness for new city launches and expansions. ### Dealer & Franchise Partner Management * Manage dealer and franchise partner operations across the network. * Ensure adherence to SOPs, KPIs, and operational standards. * Conduct reviews, provide operational support, and enable partner capability development. ### Capacity, Inventory & Supply Coordination * Plan service center capacity, staffing, and operational readiness. * Manage e^Kit and spare parts availability across locations. * Coordinate with procurement and supply chain teams to ensure uninterrupted operations. * Oversee
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