Four Seasons

Manager,D365QA

$120–135k Toronto, Ontario, Canada FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Manager, D365 QA at Four Seasons. Skills: D365 QA, Test automation, ERP testing. Define end-to-end testing processes. Govern testing processes”

What You'll Achieve.

Near zero defect leakage rate; Reduce regression testing cycle times; Efficient UAT sign-off; Successful Microsoft One Version updates; Zero unplanned business disruption; Test environment stability SLA adherence; Data availability SLA adherence

Industry & Context.

Problems you'll solve

Defect triage; Defect resolution; Root cause analysis

What They're Looking For.

Must Have

Deep QA leadership expertise, Microsoft Dynamics 365 Finance & Operations / AX environments, 8–10+ years testing/QA experience, 3+ years leadership role, Bachelor’s degree in Computer Science, Information Technology, Engineering, or Business, Enterprise QA framework stewardship, Translate functional design documents into test coverage matrices, Executive communication skills

Nice to Have

Certifications in Software Testing (ISTQB), Microsoft Dynamics 365 certifications, Experience managing testing lifecycles for Microsoft One Version continuous updates, Deployment risk mitigation focus

What You'll Do.

Define end-to-end testing processes

Govern testing processes

Ensure comprehensive coverage

Maintain global test strategy blueprint

Maintain enterprise QA templates

Standardize testing methodologies

Support localized testing needs

Ensure consistency and reliability

Oversee test data management

Ensure data availability

Govern integration testing

Design and execute load testing

Design and execute stress testing

Design and execute performance testing

Ensure QA reporting provides visibility

Drive test automation adoption

Integrate automated scripts

Identify automation opportunities

Eliminate manual testing efforts

Reduce regression cycle times

Lead proof-of-concepts for new QA tools

Lead proof-of-concepts for AI-driven testing

Maintain internal controls

Participate in CAB meetings

Participate in risk assessments

Participate in IT compliance reviews

Ensure testing processes support ITGC

Ensure testing processes support SOX compliance

Review release readiness documentation

Facilitate UAT workshops

Build internal D365 testing capability

Serve as senior escalation point

Triage complex defects

Resolve complex defects

How You'll Work.

Team & Collaboration

Cross-functional business stakeholders; Platform teams; Development teams; Business operations; System integration partners; Governance boards

Communication Scope

Executive communication; Release readiness reporting; Defect impact presentation

Process & Methodology

Azure DevOps, Release management

Full Job Description

**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do. **Manager, D365 QA** The Manager, D365 Quality Assurance (QA) is responsible for owning the end-to-end testing strategy for D365 Finance & Operations (F&O), including test design, automation governance, release compliance, and overall quality assurance. Reporting to the Director, Product Owner, ERP – Financial and Operations Systems, this role shapes global testing processes (automated regression, manual testing, user acceptance testing (UAT), and performance testing), while alignin

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