Manager,CXGrowthPrograms

Creating a world where pets live longer, healthier lives, from their very first meal. Learn more about our brands. We’re Looking For A(n): Manager, CX Growth Programs Location: Remote or Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA) What You’ll Be Doing: Drive subscriber retention and brand engagement across Golden Pet brands by executing and optimizing CX-led growth programs, including loyalty, gifting, in-box experiences, and retention-focused testing. This role translates CX strategy into scalable programs, partners cross-functionally to deliver impact, and owns performance measurement and iteration. Execute and manage CX growth program across Golden Pet brands, including in-box experience, gifting, free samples, loyalty initiatives, and CX-led retention tests Translate CX strategy into a prioritized execution roadmap focused on improving subscriber health, engagement, and lifetime value Lead the execution and optimization of in-box and post-purchase experiences, ensuring consistency, clarity, and measurable impact on early retention and satisfaction Own gifting and free sample programs, including test design, execution, and performance measurement Partner with Product to support the launch and optimization of subscriber-facing features that reduce friction and improve retention Collaborate with Brand and Marketing teams to activate CX programs through coordinated messaging and touchpoints Measure and analyze program performance using retention, engagement, and LTV metrics; translate insights into iteration and scaling decisions Manage and develop CX growth specialists, setting clear priorities, timelines, and success metrics Identify and propose new CX-led program opportunities that will meaningfully impact satisfaction, retention, or support reduction Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.): CX-led growth and retention strategy in DTC or subscription environments Data-driven decision-maki