Manager,CustomerTrustExternalRelations

The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online, and the customer-obsessed tools our teams build help ensure customers have a trustworthy shopping experience in our store every time with every product, whether purchased from Amazon or from the millions of sellers in our stores around the world. An important part of CTXR’s charter is finding opportunities to engage thought-leaders, including policymakers, brands, and media on the trustworthiness of the store and improving public perception of the industry leading work our teams do on behalf of our customers. CTXR also acts as an internal advocate to help teams increase positive perception of their work and a creative ideas engine for ways to improve external awareness and excitement around that work, as well as accelerating and strengthening third-party advocacy and partnerships to benefit customers and drive improvements within the retail industry. We’re looking for a high-judgement and self-motivated individual, with experience bridging business needs, high-value communications, and government or regulatory environments, to work on global program for improved perception of the trustworthy shopping experience in our stores. The candidate for this role excels at both developing winning engagement strategies and executing tactical plans with precision, and thrives on delivering measurable results and positive impact. Excellent communication and writing skills are imperative for this role, and this role is able to formulate a clear viewpoint on complicated issues, creating a concise and well-written narrative to support their perspective. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment, and will require a team member who has good judgement, excellent written communication skills, and is comfortable interacting with both internal and