Amazon EU Sarl
Project/Program/Product Management--Non-Tech, Program Management, selling partner services
Manager,CustomerTrustExternalRelations
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“Manager, Customer Trust External Relations at Amazon EU Sarl. Skills: External relations, Public perception, Communications strategy, Partnership development. Improve positive public perception. Create integrated project plans”
What You'll Achieve.
Improve positive public perception; Clear measurable success criteria; Deliver measurable results; Deliver positive impact; Increase experimentation; Deepen relationships; Propose new opportunities; Address business priorities; Communicate progress against objectives; Communicate outcomes against objectives
Industry & Context.
High judgement; Good judgement; Identify opportunities; Mitigate risks; Analyze strategy; Analyze trends; Analyze past performance; Make recommendations
What They're Looking For.
Must Have
Bachelor's degree, Relevant experience in public affairs, Relevant experience in public policy, Relevant experience in government affairs, Relevant experience in media relations, Focus on marketplaces, Demonstrated track record of building successful third-party advocacy, Demonstrated track record of building successful partnerships, Ability to navigate and create structure, Excellent written communication skills, Excellent verbal communication skills, Excellent interpersonal skills, Excellent influencing skills, Fluency in Italian
Nice to Have
MBA or other advanced degree, Proven experience making high judgement decisions, Proven experience making complex trade-offs, Experience with diverse teams, Experience with third-party vendors, Experience with contractors, Experience with advisors, Maintain highest personal levels of ethical conduct, Maintain highest personal levels of confidentiality, Maintain highest personal levels of integrity, Exemplary professional reputation
What You'll Do.
Improve positive public perception
Create integrated project plans
Drive integrated project plans
Execute external communications programs
Execute external communications events
Increase experimentation in storytelling
Increase experimentation in creative communications
Educate external partners
Excite external partners
Deepen relationships with third party organizations
Deepen relationships with advocacy groups
Propose new opportunities for partnership
Propose new opportunities for engagement
Identify past performance
Analyze past performance
Design Key Performance Indicators
Measure Key Performance Indicators
Communicate progress against objectives
Communicate outcomes against objectives
How You'll Work.
Team & Collaboration
Work with design teams; Work with program teams; Work with product teams; Work with Public Relations; Work with Public Policy; Work with Legal; Work with cross-functional teams; Interact with internal leaders; Interact with external leaders
Communication Scope
Written communication; Verbal communication; Interpersonal skills; Influencing skills; External communications; Storytelling; Creative communications; Narrative creation
Process & Methodology
Integrated project plans, Program management
Full Job Description
The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online, and the customer-obsessed tools our teams build help ensure customers have a trustworthy shopping experience in our store every time with every product, whether purchased from Amazon or from the millions of sellers in our stores around the world. An important part of CTXR’s charter is finding opportunities to engage thought-leaders, including policymakers, brands, and media on the trustworthiness of the store and improving public perception of the industry leading work our teams do on behalf of our customers. CTXR also acts as an internal advocate to help teams increase positive perception of their work and a creative ideas engine for ways to improve external awareness and excitement around that work, as well as accelerating and strengthening third-party advocacy and partnerships to benefit customers and drive improvements within the retail industry. We’re looking for a high-judgement and self-motivated individual, with experience bridging business needs, high-value communications, and government or regulatory environments, to work on global program for improved perception of the trustworthy shopping experience in our stores. The candidate for this role excels at both developing winning engagement strategies and executing tactical plans with precision, and thrives on delivering measurable results and positive impact. Excellent communication and writing skills are imperative for this role, and this role is able to formulate a clear viewpoint on complicated issues, creating a concise and well-written narrative to support their perspective. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment, and will require a team member who has good judgement, excellent written communication skills, and is comfortable interacting with both internal and
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