Fin
AI Customer Agent
Manager,CustomerSupport
Neural analysis suggests this role is
optimal for Senior candidates.
“Manager, Customer Support at Fin. Skills: Customer Support Management, Team Leadership, AI Customer Service. Onboard, develop, coach, and lead a team. Promote a team culture”
What You'll Achieve.
deliver an exceptional customer experience; achieve CS Org goals; drive simplicity and results
Industry & Context.
Ability to recognize patterns in data and provide recommendations
Proof of eligibility to work in the United States is required
What They're Looking For.
Must Have
4+ years experience working in a customer support/service capacity, Minimum of 3 year experience in a role where you directly led and managed a team of people and built a team culture, communication / writing skills and interpersonal skills, Previous experience managing a team to metrics, hosting regular 1: 1s, performance reviews, performance improvement plans and running team meetings, Customer focus, Comprehensive knowledge of and interest in the technology industry, Ability to recognize patterns in data and provide recommendations based on those patterns
Nice to Have
SaaS or technology company highly desired, an interest in AI, proven experience successfully leading and contributing to a distributed customer support team at a SaaS organization
What You'll Do.
Promote a team culture
Motivate and ensure the CS team is aligned
Drive first response times and customer satisfaction
and execute on workflows
Develop and improve our processes and policies
How You'll Work.
Team & Collaboration
partner with marketing & sales, and R&D as the voice of CS and our customers; leading and collaborating with your global peers async most of the time
Communication Scope
communication / writing skills; interpersonal skills
Full Job Description
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is a complete customer service platform, and the leader in AI for customer service. This is a unique opportunity to lead a support team at a support focused company, and showcase our vision for AI first customer service experience. You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our customers. We’re looking for a motivated, independent operator, who is comfortable wearing multiple hats and is energized by constant change. The ideal candidate will have exceptional customer service skills, solid technical experience, an interest in AI and proven experience successfully leading and contributing to a distributed customer support team at a SaaS organization. As a company we are majorly focused on AI so we hope you’ll be excited about the way AI is changing the customer support world and experience for our customers. What will I be doi
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