Botrista
Food Service
Manager,CustomerSuccess(West)
“Manager, Customer Success (West) at Botrista. Skills: Customer Success, Team Management, Client Relations. Lead regional team. Mentor regional team”
What You'll Achieve.
Drive sales growth; Ensure operational efficiency; Foster account health
Industry & Context.
Strategic problem solving; De-escalating client situations; Creative solutions
25-50% travel regionally
What They're Looking For.
Must Have
Four year college degree, 5+ years account management, 5+ years client success, 5+ years management in food-service, 5+ years management in hospitality, Proven experience managing team members, Demonstrated ability to adapt quickly, Familiarity with Salesforce, Familiarity with Slack, Familiarity with PowerBI, Familiarity with ClickUp, Willingness to travel regionally
What You'll Do.
Drive successful beverage programs
Understand client health
Understand client satisfaction
Understand client performance metrics
Act as regional escalation point
Resolve operational challenges
Resolve technical challenges
Resolve account management challenges
Represent voice of operator
Understand restaurant business models
Eliminate barriers to success
Partner with Enterprise team
Partner with home office departments
Oversee regional menu deployments
Oversee strategic initiatives
Collaborate on program profitability
Collaborate on waste tracking
Collaborate on inventory management
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Enterprise Sales team; Enterprise Success teams; Home office departments
Communication Scope
Written communication; Oral communication; Visual communication; Client communication
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