Assort Health
Healthcare
Manager,CustomerSuccessTeam
“Manager, Customer Success Team at Assort Health. Skills: Customer Retention, Customer Adoption, Customer Expansion. Hire, train, and lead the team. Own team-level outcomes”
What You'll Achieve.
Own retention; Own adoption; Own expansion; Drive revenue outcomes
Industry & Context.
Problem-solving; Data-driven decisions
Travel up to 25%
What They're Looking For.
Must Have
5-8+ years in Customer Success, 2+ years managing customer-facing teams, Top-tier project management abilities, Exceptional communication skills, Executive presence, Analytical and problem-solving skills, Builder’s mindset
Nice to Have
Experience working with health system leadership, Passion for healthcare innovation, Experience supporting healthcare providers, Experience with complex EHR integrations
What You'll Do.
Own team-level outcomes
Drive end-to-end account health
Set capacity and book assignments
Bring operational rigor to team
Be a strategic advisor on AI
Partner with leaders to transform care
Expand vision of AI possibilities
Deliver measurable outcomes
Drive executive presence
Build relationships beyond CSM contact
Ensure account coverage
Diagnose and solve with data
and address opportunities
Translate insights into recommendations
Improve AI agent performance
Be the voice of the customer
Develop deep product fluency
Ensure customer needs shape product
Set and track retention targets
Set and track expansion targets
Build scalable systems
Own design of playbooks
Own design of processes
How You'll Work.
Team & Collaboration
Partner with Sales; Partner with Implementation; Partner with Product; Partner with Engineering; Work with C-suite leaders; Work with operating leaders; Work with clinical stakeholders; Work with operational stakeholders; Work with executive stakeholders
Communication Scope
Executive presence; Clarity; Concision; Empathy
Process & Methodology
Project management
Applying for this Manager, Customer Success Team role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Assort Health?
Real rants from real employees. Read before you apply.