Assort Health
Healthcare
Manager,CustomerSuccessTeam
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“Manager, Customer Success Team at Assort Health. Skills: Customer Retention, Customer Adoption, Customer Expansion. Hire, train, and lead the team. Own team-level outcomes”
What You'll Achieve.
Own retention; Own adoption; Own expansion; Drive revenue outcomes
Industry & Context.
Problem-solving; Data-driven decisions
Travel up to 25%
What They're Looking For.
Must Have
5-8+ years in Customer Success, 2+ years managing customer-facing teams, Top-tier project management abilities, Exceptional communication skills, Executive presence, Analytical and problem-solving skills, Builder’s mindset
Nice to Have
Experience working with health system leadership, Passion for healthcare innovation, Experience supporting healthcare providers, Experience with complex EHR integrations
What You'll Do.
Own team-level outcomes
Drive end-to-end account health
Set capacity and book assignments
Bring operational rigor to team
Be a strategic advisor on AI
Partner with leaders to transform care
Expand vision of AI possibilities
Deliver measurable outcomes
Drive executive presence
Build relationships beyond CSM contact
Ensure account coverage
Diagnose and solve with data
and address opportunities
Translate insights into recommendations
Improve AI agent performance
Be the voice of the customer
Develop deep product fluency
Ensure customer needs shape product
Set and track retention targets
Set and track expansion targets
Build scalable systems
Own design of playbooks
Own design of processes
How You'll Work.
Team & Collaboration
Partner with Sales; Partner with Implementation; Partner with Product; Partner with Engineering; Work with C-suite leaders; Work with operating leaders; Work with clinical stakeholders; Work with operational stakeholders; Work with executive stakeholders
Communication Scope
Executive presence; Clarity; Concision; Empathy
Process & Methodology
Project management
Full Job Description
Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this, and no one should have to. At Assort Health, we are building the fix: one continuous conversation for every patient, across every modality: call, text, and message. An agent that knows who you are, remembers how you like to be reached, notices when something in your care changes, and carries that from your first symptom to your full recovery. Assort is the fastest-growing AI agents company in healthcare. Our omnichannel agents handle calls, texts, and chats from end to end, integrating with EHR and PMS systems and the real-world preferences of every provider so patients reach the care they need without the wait. Since launching the first voice AI to answer a phone call for a patient in 2023, Assort has handled over 170M patient interactions across ~8,000 providers and cut average hold times from 11 minutes to 1, driving real ROI for the practices we serve. We have built the largest specialty healthcare voice dataset in the world, spanning 62K care protocols and 1.6M decision pathways. We are growing fast. We went from 15 people in 2025 to 170 today and are doubling again this year. Revenue has grown 15x in the last 15 months. Backed by Lightspeed and First Round, we have raised over $100M at a $700M valuation. We were named to the 2026 Enterprise Tech 30 (as the only healthcare AI company on the list) and the Forbes Cloud 100 alongside OpenAI, Anthropic, Stripe, and Ramp. The problem is wide open, and we are the team to solve it. If you want to build the solution for how hundreds of millions of people access care, come do it with us. ABOUT THE TEAM Assort's Customer Success function delivers white-glove service to leading health systems and provider groups, ensuring they realize the full value of our platform. You'll lead a sharp, fast-growing team guid
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