Turnitin, LLC
Education
Manager,CustomerSuccessSecondaryEducationEastCoast
“Manager, Customer Success - Secondary Education East Coast at Turnitin, LLC. Skills: Customer Success Management, Team Leadership, Sales Management. Lead team of CSMs. Mentor CSMs”
Industry & Context.
Analytical Thinking; Data-driven decisions
What They're Looking For.
Must Have
5+ years of CSM experience, 2+ years of Sales Management experience, Confident working SFDC, Confident working Google workspace, Confident working Zoom, Confident in analyzing data, Confident in development coaching, Confident in leadership skills
Nice to Have
Some experience working Tableau
What You'll Do.
Deliver exceptional customer experiences
Conduct performance reviews
Conduct development planning
Monitor team performance metrics
Analyze team performance metrics
Ensure adherence to best practices
Ensure adherence to processes
Ensure adherence to playbooks
Drive consistent outcomes
Drive scalable outcomes
Work cross-functionally with Marketing
Work cross-functionally with Product
Address customer needs
Align on strategic goals
Translate functional plans
Meet critical schedules
Drive customer retention
Drive customer growth
How You'll Work.
Team & Collaboration
Cross-functional teams; Marketing; Product
Communication Scope
Communicate; Present; Build partnerships
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