Manager,CustomerSuccess&SalesOperations

Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and third-party sellers. We are seeking a talented, driven, and proven CSM and Operations leader to grow the Transparency business in China. The Manager, Customer Success and Sales Operation will lead a high-impact team and serve as a key member of the CN Transparency leadership group. You will identify and address key brand and selling partner experience issues to improve program adoption and retention, as well as identifying new opportunities (e.g., large/famous brands, new industries, new regions) for Transparency business expansion. He/she would work closely with senior leadership team, marketing team, sales team, account management team, support team, product team and other stakeholders in China and Worldwide. The candidate will need to possess excellent customer success management, program development and management skills, dynamically prioritize and manage resources. She/he will be extremely customer obsessed, strong at performing deep dives to derive analytical insights on seller behaviors, thus improving seller engagement resulting in seller success on Amazon platform. The ideal candidate should be able to work in a cross-functional, fast-paced environment; has strong analytical skills, program management skills, people management skills, communication skills, and