Manager,CustomerSuccessMgr,CN2

Customer Success Manager, NSR The mission of Amazon Global Selling (AGS) is to enable vast global selection on Amazon's WW Stores through recruiting and supporting quality and compliant Sellers from anywhere around the world. Today, CN Global Selling (CNGS) supports millions of China Sellers for their success on up to 21 Amazon worldwide marketplaces including US, CA, EU, JP, AU, IN etc. Your and your team's responsibilities revolve around three main areas: driving analytical insights, developing business plans, and working collaboratively with cross-functional teams. I. Analytical Insights: -Conduct deep-dive analyses to uncover key success drivers and obstacles, focusing on both Seller and Sales behavior. -Share data-driven insights with stakeholders from China and international teams. II. Business Plan Development: -Develop China business plans to drive Seller success from the ground up (Cold Start). -Identify opportunities for team efficiency improvement and Seller Experience enhancement. III. Cross-Functional Collaboration: -Work closely with the China Account Manager team, PMO team, Marketplace partners, and global central functions, among others. -Thrive in a cross-functional, fast-paced environment, demonstrating strong analytical, program management, communication skills, and customer focus. -Be innovative and excel in execution. IV. Hire & develop the Best. Need to manage a team of CSM. Develop talent. If you are passionate about working in a fast-paced, innovative environment, willing to embrace challenges, make history, and have fun, please apply for this position! Key job responsibilities Your daily responsibilities include but not limited to : 1. Strategy and Execution: -Own and develop New Seller recruiting/success strategy and execution plan within the New Seller Recruitment Organization. -Collaborate with internal (Sales team, Marketing, central PM teams) and external (global product, marketplace teams) stakeholders to drive Seller experience improv